Job Description

Elvet recruitment have been appointed to recruit for a Customer Service Administrator to join a Durham based business.

Responsibilities:

• Answering the telephone, logging customer enquiries on corporate systems
• Inputting data on corporate systems to assist with accurate reporting
• Liaising with various stakeholders to provide customers with accurate information
• Handling customer complaints and delivering timely responses
• Ensuring customer records are updated accurately
• Keeping records of customer queries and resolutions to provide ‘lessons learnt’ feedback to the wider team
• Visiting customers to discuss their requirements whilst we are carrying out works 
• Supporting the wider team by hand delivering letters where required
• Contacting customers ensure service delivery satisfaction
• Supporting the Customer Service Manager and Customer team
• Auditing information provided to ensure processes are being adhered to
• Ensure professional communication at all times

Experience & Qualifications 

• 2 years Customer Service Experience
• Minimum of 5 GCSE’s A – C or equivalent including maths and English desirable
• Full valid UK driving licence essential 

Contact Maisie Clark for further details.

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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