Are you passionate about delivering exceptional customer service and creating a positive homeownership experience?

Elvet Recruitment is proud to be partnering with our client to recruit a Customer Care Advisor for the Cumbria region. This is a key role within a team committed to delivering a 5* customer experience, supporting homebuyers from reservation through to aftercare. You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure an efficient, quality-led service that meets both the customer’s needs and the client’s high service standards.

Our client builds thoughtfully designed homes for a wide range of buyers. As a Customer Care Advisor, your attention to detail, proactive approach, and dedication to outstanding service will be essential in ensuring customer satisfaction and supporting the regional team in delivering exceptional experiences.

You’ll also benefit from ongoing professional development and training, helping you to thrive in your role and grow your career with the client.

What You’ll Be Doing:

• Championing the customer journey to support the client’s drive for 5* customer service
• Supporting regional sales, build, and wider teams to meet and exceed customer expectations
• Managing and administering regional customer complaints efficiently, ensuring compliance with the New Homes Quality Code (NHQC) and Consumer Code
• Answering inbound customer calls and ensuring enquiries are responded to within agreed SLA timescales
• Managing voicemail messages and the Customer Care email inbox efficiently
• Collaborating with the regional team to collate accurate information for detailed and informed customer communications
• Promoting a proactive, high-quality customer service culture across the region

What We’re Looking For:

• Excellent customer relationship management skills in both online and face-to-face contexts
• Strong written and verbal communication skills, with a focus on delivering exceptional service
• IT literate, especially with Microsoft Office packages (Word, Excel, PowerPoint, Outlook)
• Experience in a customer service role, ideally within the property or construction sector
• Strong collaborative, teamworking, and interpersonal skills
• Understanding of the financial implications of building methods and sequences is advantageous
• Knowledge of the New Homes Quality Code and customer service best practices is desirable

Role Information:

•  Mon- Thurs 8:30 – 17:00, Friday 8:30 - 16:00
• £27,000 - £33,069 DOE 
• 26 days annual leave plus bank holidays
• Discretionary bonus scheme
• Holiday buy-back scheme
• Company pension
• Private medical insurance
• Health and wellbeing support through Healthshield
• Life assurance
• Employee share purchase plan
• High street and retail discounts
• Clear routes for career progression and development

This is a permanent position, and Elvet Recruitment Limited will be acting as an employment agency on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice, and Disclaimers which can be found on our website.

Please call Heather Sweetman at Elvet Recruitment to discuss the role in more detail.

Elvet Recruitment are recruiting a Lifecycle Project Manager to join a leading Facilities Management provider in the Durham area. 

What you'll do:

• Liaise with the customer, clients, contractors and design team.
• Work closely with the contract manager and team of managers on site.
• To develop works programmes and to monitor progress as they progress.
• Develop or assess Method Statements and Risk Assessments (or ensure relevant manager has) together with the Health & Safety Plan and to observe the requirement of the CDM Regulations in the status of Principal Contractor.
• Provide leadership and support to contractors onsite to ensure they are adhering to company & standard forms of practice.
• Compile site folders by obtaining necessary pre-con information & construction phase plans.
• Day to day planning of operations and problem solving.
• Liaise closely with external consultants including CDM coordinator on matters relating to enabling works.
• Comply with the requirements of the company’s Quality Procedure and Manual.
• Hold, chair, and minute sub-contractor meetings.
• Prepare reports for site meeting with design team and attend same.
• Answer correspondence relative to the project as directed by your superior.
• Report contractual risk situations to your superior.
• Supervise the quality of the works and hand over a snag free building.
• All other duties as assigned to effectively carry out your role.

What you'll need:

• Previous supervisory experience in construction/facilities management industry.
• Ability to communicate with employees and direct labour.
• Ability to convey necessary information to sub-contractors and clients.
• CSCS Supervisor Level
• CITB SMSTS 5 day
• Awareness of current Safety, Health & Environmental legislation, and quality standards
• Experience of successfully managing works on projects in various sectors.
• Proven ability and demonstration of successful projects
• Technically competent with sound construction knowledge
• Good understanding of the construction process and awareness of the administration of construction contracts.
• Commercially and contractually aware.
• Diligent, conscientious, problem solving and supportive attitude.
• IT literate
• Full UK Driving Licence

The successful candidate will require a Standard DBS Check before starting in the job.

Remuneration:

The client is offering a salary up to £55,000 (dependent on experience).

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

For more information, please contact George French at Elvet Recruitment

Quantity Surveyor / Senior Quantity Surveyor – Residential Developer

County Durham | £50,000–£70,000 DOE + Package | Salary based upon relevant experience

Elvet Recruitment has been appointed to recruit a Quantity Surveyor or Senior Quantity Surveyor on behalf of a well-established house builder based in Teesside. 

About the Role

You’ll take ownership of the commercial delivery of residential developments within the region. From budgeting and cost control to subcontractor management and financial reporting, your input will be key to ensuring projects are delivered efficiently and profitably.

Key Responsibilities

• Prepare draft and site start budgets for allocated developments
• Produce quarterly valuations and material cost-to-complete exercises
• Manage subcontractor payments and final accounts with full sign-off
• Issue subcontract orders in line with company policy and documentation standards
• Conduct on-site measurements and assess contractor payments
• Attend and contribute to meetings with internal teams and external contractors
• Oversee subcontractor performance and maintain trade specifications
• Price customer extras and liaise with the sales team as required
• Manage the Professional Fees Budget and assist with material procurement
• Support land appraisals through take-offs and cost input

About You

We’re looking for a commercially astute and detail-oriented professional who brings:

• Proven experience in quantity surveying within residential construction
• Strong mathematical and analytical skills
• Proficiency in Microsoft Excel; experience with COINS ERP software is highly desirable
• Familiarity with Xpedeon and Viewpoint/4Projects is a plus
• Excellent communication and interpersonal skills
• Ability to manage your own workload while contributing to wider team goals
• Solid understanding of surveying, estimating, and financial return strategies
• Experience with cost reporting, procure-to-pay systems, and document management

To find out more or apply, please contact Michael Dufferwiel at Elvet Recruitment for a confidential discussion.

Elvet Recruitment has been appointed to recruit a Senior Quantity Surveyor  on behalf of an established house builder based in Nortumberland. This is a fantastic opportunity to join a supportive and dynamic team, offering long-term career development in a thriving business and could be suited to an experienced QS who is looking to make the step to Senior Quantity Surveyor.

About the Role:

As a Senior Quantity Surveyor, you will be responsible for managing the commercial aspects a residential developments within the area. You’ll play a key role in budgeting, cost control, subcontractor management, and financial reporting, ensuring projects are delivered efficiently and profitably.

Key Responsibilities:

• Prepare draft and site start budgets for allocated developments.
• Produce quarterly valuations and material cost-to-complete exercises.
• Manage subcontractor payments and final accounts, ensuring proper sign-off.
• Issue subcontract orders in line with company policy and required documentation.
• Conduct on-site measurements and assess contractor payments.
• Attend and contribute to meetings with internal teams and external contractors.
• Oversee subcontractor performance and maintain trade specifications.
• Price customer extras and liaise with the sales team as needed.
• Manage the Professional Fees Budget and assist with material buying.
• Support land appraisals through take-offs and cost input.

About You:

We’re looking for a commercially astute and detail-oriented professional with:

• Proven experience in quantity surveying within residential construction.
• Strong mathematical and problem-solving skills.
• Proficiency in Microsoft Excel; familiarity with Xpedeon and Viewpoint/4Projects is a plus.
• Excellent communication and interpersonal skills.
• Ability to manage your own workload and contribute to wider team goals.
• Solid understanding of surveying, estimating, and financial return strategies.
• Experience with cost reporting, procure-to-pay systems, and document management..

To find out more or apply, please contact Michael Dufferwiel at Elvet Recruitment for a confidential discussion.

Are you a positive, sales-driven professional who thrives in a customer-facing role and enjoys helping people achieve their dreams of owning a new home?

We are proud to be working in partnership with a successful and rapidly growing new build housing company, delivering high-quality homes across the North Yorkshire area.

Our client is seeking a Sales Executive to support their existing sales team, managing enquiries, guiding clients through the sales process, and helping to maintain their reputation for exceptional customer service. This is a key role in the business, offering real scope to develop your sales career within a supportive and ambitious environment.

With a growing portfolio of developments and a commitment to customer experience, this is an exciting opportunity to join a business dedicated to innovation, quality, and excellence in the new build housing sector.

What You’ll Be Doing:

• Managing sales enquiries from initial contact through to legal completion
• Maintaining the CRM Sales and Prospect workbench accurately
• Proactively generating sales through Helping Hands and Part Exchange processes
• Preparing and submitting reports as required by the Field Sales Manager
• Developing strong, trusting relationships with customers to ensure a 5-star buying experience
• Supporting the sales team in achieving overall sales targets

What We’re Looking For:

• Previous experience in a customer-facing sales role, ideally within new build homes or property sales
• Proven track record of achieving sales targets while delivering exceptional customer service
• Self-motivated, proactive, and able to work on your own initiative
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and colleagues alike
• Full driving licence and access to your own transport
• Occasional travel to multiple sites within the North East region will be required. 

Role Information:

• Base Salary: £28,000
• 37.5 hours per week - Thursday to Monday, 9:30am to 5:00pm
• Earning potential of £50K+ per year, including performance-based bonuses
• 26 days holiday (pro-rata) with the option to purchase additional days
• Benefits include life assurance, pension, private medical insurance, cycle to work scheme, employee assistance programme, and more
• Opportunity to join a growing, ambitious business with clear career progression

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency on behalf of our client.

By applying for this job you accept the T&Cs, Privacy Notice, and Disclaimers which can be found on our website.

To discuss this role in more detail, please call Heather Sweetman at Elvet Recruitment.

Elvet Recruitment are recruiting a Lead Maintenance Engineer to join a leading Facilities Management provider in the Tameside area of Manchester. 

What you'll do:

• Allocate tasks to appropriate staff using CAFM system.
• Take on Authorised Person duties in relevant areas.
• Participate in the Engineers' On-Call rota.
• Ensure that workforce meet relevant task KPIs.
• Provide technical support and guidance to workforce.

What you'll need:

• NVQ Level 3 qualified in relevant discipline (e.g. Heating Engineer / Plumbing / HVAC / Refrigeration / etc)
• HNC / ONC desirable
• Experience in a supervisory role
• Cross-trade experience advantageous
• Good communication skills
• Good interpersonal skills
• Maintenance and experience of HVAC systems, HV/LV electrical systems, generators, BMS controls, lighting and power distribution systems, IT infrastructure, MTHW/steam boilers, UPS systems, addressable fire alarm systems, security systems and equipment, DHCW systems management, water treatment, lighting protection, lifts.
• Valid UK Driving Licence and own vehicle required, or ability to attend site in less than one hour during on-call. Public transport is not suitable. 

The successful candidate will require a Standard DBS Check before starting in the job.

Benefits: 

• 33 days annual leave
• Private healthcare 
• Private pension
• Life assurance
• Cycle to Work scheme
• Rewards platform for discounts with retailers, supermarkets, restaurants and more
• Annual flu vaccine
• Free Health & Wellbeing advice

Remuneration:

The client is offering a salary up to £38,000 (dependent on experience).

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

For more information, please contact George French at Elvet Recruitment

Are you a detail-oriented payroll professional who thrives in a fast-paced, highly regulated environment and takes pride in delivering accurate, compliant payroll services?

Elvet Recruitment are proud to be working in partnership with a leading UK organisation to recruit a Payroll Specialist based in the North East 

Our client is seeking a Payroll Specialist to join their established Payroll team, supporting the accurate and timely delivery of payroll for employees across a diverse workforce. 

This is a key role within the organisation, ensuring compliance with HMRC regulations, UK employment legislation, and internal policies, while contributing to a positive colleague experience. You will work closely with HR (People Services), Finance, auditors, and operational teams, gaining exposure to complex payroll structures within a large, multi-site organisation.

This is an excellent opportunity for a payroll professional looking to develop within a stable and forward-thinking organisation, with strong benefits and genuine long-term career progression.

What You’ll Be Doing:

• Processing the monthly payroll for approximately 3,000 employees, ensuring accuracy, compliance, and adherence to strict deadlines
• Working closely with People Services to manage payroll changes including starters, leavers, contractual amendments, and absence-related adjustments
• Implementing annual pay awards in line with collective bargaining agreements and company policies
• Administering complex pay elements including overtime, standby, call-out, disturbance payments, and operational allowances
• Managing the company car scheme, including Benefit-in-Kind calculations and HMRC compliance
• Ensuring full compliance with UK employment legislation, HMRC regulations, pension requirements, and trade union agreements
• Calculating statutory payments and deductions such as Income Tax, National Insurance, SSP, SMP, SAP, and SPP
• Preparing and validating payroll reports for internal stakeholders, Finance, auditors, and regulatory bodies
• Supporting year-end processes including P60s, P45s, HMRC submissions, and data validation checks
• Contributing to continuous improvement initiatives, including system enhancements and system transitions

What We’re Looking For:

• Previous experience in a payroll role within a large, multi-site organisation
• Strong understanding of UK payroll legislation, HMRC requirements, and statutory payments
• Experience handling complex payroll structures and multiple pay elements
• High level of numerical accuracy and strong attention to detail
• Ability to manage sensitive and confidential information with discretion
• Strong communication skills, with the ability to liaise effectively with HR, Finance, Operations, and external stakeholders
• Proficiency with payroll or ERP systems (Oracle E-Business Suite or similar preferred)
• A proactive, adaptable approach with strong problem-solving capabilities
• Ability to work collaboratively within a team and across departments

Desirable:

• Experience supporting payroll system transformations, particularly Oracle Cloud implementations
• Experience working in a unionised environment with collective bargaining agreements
• Background in utilities, energy, engineering, or similar complex industries
• Experience producing audit-ready reports and supporting internal/external audits
• Previous experience leading or supporting team activities within a payroll or HR function

Role Information:

• Competitive salary of £30,000 – £40,000 (DOE)
• Up to 10% annual performance bonus
• Double-matched pension scheme
• 25 days holiday plus bank holidays (rising with service)
• Full-time, Monday to Friday
• Office-based in Shiremoor, Tyne & Wear
• Excellent opportunities for career development and progression

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website

Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.

Are you a highly organised and hands-on finance professional who thrives in a fast-paced environment and enjoys being involved across all financial areas of a growing business?

Elvet Recruitment are proud to be working in partnership with a successful and rapidly expanding civil engineering company based in County Durham, delivering a high volume of projects across the North East.

Our client is seeking an Finance Officer Associate to join their close-knit team, supporting both financial and general office operations. This is a varied, hands-on role offering real exposure across finance, payroll, administration, and operational support within a high-growth business.

With a turnover of approximately £52 million and ambitious plans for continued growth, the company is entering an exciting phase of expansion. The role is initially based in County Durham, with a planned relocation to Tyne & Wear in August 2026.

This is an excellent opportunity for someone looking to take ownership of a broad finance and office role within a dynamic construction environment, with genuine scope to develop and progress as the business continues to scale.

What You’ll Be Doing:

• Managing the month-end close process, including preparation of accruals, prepayments, and financial adjustments to ensure accurate reporting
• Producing and maintaining balance sheets and carrying out detailed bank reconciliations to ensure financial integrity
• Preparing management financial reports, including Profit & Loss statements and balance sheets, to support the Finance Director
• Maintaining full control of sales and purchase ledgers, ensuring accuracy and resolving discrepancies in a timely manner
• Processing payroll-related activities and supporting both weekly and monthly payroll functions
• Managing and processing supplier invoices and supporting accounts payable operations
• Completing VAT returns, CIS submissions, PAYE processes, and supporting wider tax compliance requirements including Corporation Tax
• Processing weekly sales reports, journals, and ensuring accurate financial data entry across systems
• Actively supporting cash flow management, ensuring liquidity is maintained across the business
• Assisting with procurement processes, including supplier communication and cost control
• Performing cost analysis to identify efficiencies and support business savings opportunities
• Contributing to the improvement and implementation of administrative and financial processes to increase operational efficiency
• Liaising with internal teams to ensure smooth financial operations across site and office functions

What We’re Looking For:

• Previous experience in a finance, accounts, or office/finance hybrid role (construction experience advantageous)
• Strong understanding of core accounting principles, including month-end processes and ledger management
• Experience with payroll, invoices, and financial reporting
• Confident working with Excel and financial systems
• Strong attention to detail with the ability to work accurately under pressure in a fast-paced environment
• Knowledge of VAT, CIS, PAYE, and general compliance processes is highly desirable
• A proactive, hands-on approach with the ability to manage a varied workload
• Strong communication skills with the ability to liaise across operational and commercial teams

Role Information:

• Competitive salary (DOE)
• Full-time, Monday to Friday
• Office-based in County Durham with relocation to Tyne & Wear (August 2026)
• Opportunity to join a £52m turnover business with significant growth plans
• Broad, varied role with excellent long-term progression potential

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website

Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.