Are you an organised and customer-focused individual who enjoys helping people and ensuring issues are resolved efficiently?

Do you thrive in a fast-paced environment, enjoy building relationships, and have a passion for delivering exceptional customer service?

Elvet Recruitment is delighted to be working with a leading UK housebuilder to recruit a Customer Care Coordinator to join their North East team.

This is an excellent opportunity to join a successful and growing organisation where you will play a key role in supporting customers throughout their post-completion journey, ensuring a smooth and positive experience from the moment they move into their new home.

Working as part of the Customer Care team, you will be responsible for managing customer enquiries, coordinating defect resolution, and ensuring issues are handled efficiently while maintaining the high standards expected by the business and its customers.

The successful candidate will be highly organised, confident communicating with customers, subcontractors, and internal teams, and comfortable managing multiple priorities within a busy environment.

What You'll Be Doing:

• Acting as a key point of contact for customers during their warranty period, providing updates and ensuring issues are progressed effectively.
• Responding to customer enquiries via telephone and email in a professional and timely manner.
• Logging, monitoring, and maintaining accurate records of customer issues, defects, subcontractors, and plot information.
• Coordinating appointments between customers, subcontractors, site teams, and Customer Care Operatives to ensure defects are resolved efficiently.
• Liaising with subcontractors to arrange remedial works and monitor progress against agreed timescales.
• Supporting the Customer Care team with complaint handling, escalating issues where required and ensuring customers receive a high level of service.
• Carrying out courtesy calls, home visits, and development drop-in sessions to build strong customer relationships.
• Working closely with Site Teams, Sales Teams, and internal departments to ensure customer queries are resolved effectively.
• Monitoring subcontractor performance and highlighting any concerns to the Head of Customer Care.
• Updating internal systems and ensuring all customer care documentation remains accurate and compliant.
• Supporting team meetings, site closure meetings, and continuous improvement initiatives.

What We're Looking For:

• Previous experience working within a Customer Care, Customer Service, Administration, or Coordinator role.
• Experience within housebuilding, construction, property, or a similar fast-paced environment would be advantageous.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and stakeholders.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• A proactive and solutions-focused approach to resolving issues.
• High attention to detail with strong administration skills.
• Ability to work independently as well as part of a wider team.
• Confident using Microsoft Office packages including Word, Excel, and Outlook.
• Full UK driving licence preferred due to travel requirements between developments and the divisional office.

What's In It For You?

• Competitive salary
• Annual bonus scheme
• Contributory pension scheme
• 25 days annual leave plus bank holidays
• Holiday purchase scheme
• Access to employee discounts and benefits portal
• ShareSave scheme
• Cycle to Work scheme
• Life assurance
• Excellent career development opportunities within a successful and growing housebuilder

This is a permanent opportunity, and Elvet Recruitment Limited is acting as an Employment Agency for permanent recruitment on behalf of our client.

By applying for this role, you accept the Terms & Conditions, Privacy Notice, and Disclaimers available on the Elvet Recruitment website.

For more information or a confidential discussion, please contact Heather Sweetman at Elvet Recruitment.

Elvet Recruitment is recruiting an experienced Building Services Manager (MEP) to join a tier 1 contractor in the North East. This role is ideal for someone who enjoys taking ownership of technical compliance, coordination, and commissioning across major construction projects.

The Role

You will oversee the delivery of mechanical, electrical and public health (MEP) services across multiple projects, ensuring installations are fully coordinated, technically compliant, and delivered to programme. The role covers the full lifecycle from pre‑construction through installation, testing, commissioning and client handover.

Key Responsibilities

• Support project teams in managing utilities, MEP installations and statutory compliance

• Lead technical reviews, commissioning meetings and progress reporting

• Review design information, subcontract returns and technical submissions

• Carry out site inspections and quality checks at key stages

• Oversee testing, commissioning and client training ahead of practical completion

• Assist with tender reviews, consultant meetings and supply chain engagement

• Ensure safe temporary and permanent electrical/water systems on site

• Contribute to supply chain development within the region

Skills & Experience

• Background in building services (mechanical, electrical or multi‑discipline)

• HNC/HND/Degree in Building Services, Mechanical or Electrical Engineering (or equivalent experience)

• Strong technical coordination and design review capability

• Confident communicator with the ability to work across project and client teams

• Knowledge of BREEAM, Part L and industry standards

• Proactive, organised and able to work to deadlines

Benefits

• £55k–£65k salary

• Company car or car allowance

• 25 days holiday + bank holidays

• Pension scheme

• Private healthcare

• Training and development opportunities

Elvet Recruitment have been appointed to recruit a Quantity Surveyor for a leading house builder in the North East, with a typically excellent retention rate within it's staff. 

This role of Quantity Surveyor is responsible for managing the commercial aspects of each development. This includes managing the costs for each site and ensuring that targets are met by managing and controlling the budgets and valuations.

Main duties will include:

• To produce draft budgets and site start budgets for each site allocated to the Senior Quantity Surveyor.
• Producing quarterly valuations and complete material ‘cost to complete’ exercises for each site the Quantity Surveyor is responsible for.
• To produce sub-contract payments and final accounts, ensuring that the sub-contractor has signed these off.
• Produce sub-contract orders, ensuring they are authorised by the authorised representative, together with all necessary documentation to comply with Group Commercial Policy.
• Completing on-site measurements and assess payments to contractors.
• Attend and contribute to various meetings, such as pre-order meetings, quarterly valuation meetings and project review meetings with senior management, construction team as well as external contractors.
• Manage all sub-contract orders on site, meeting sub-contractors as and when required.
• Maintain trade specifications.
• Price customer extras and liaise with sales department as necessary.
• Manage Professional Fees Budget.
• Assist with material buying when required.
• Assist the Estimator and / or Commercial Manager with take-off’s for land appraisals when required

To be considered, applicants must:

• Relevant industry requirements, RICS, Quantity Surveying Degree or HND
• Ideally have worked for a house builder with experience in NHBC standards

Please call Michael Dufferwiel at Elvet Recruitment to discuss in more detail.

Elvet Recruitment is recruiting for an experienced Document Controller on behalf of a well-established civil engineering contractor to support the delivery of a major civil engineering scheme based in the North East.

This is an excellent opportunity to join a leading contractor on a flagship project, working within a fast-paced construction environment. Initially offered as a 12-month contract, this role will see you supporting the project team by ensuring all project documentation is accurately managed, controlled and distributed throughout the project lifecycle.

What You'll Be Doing:

• Manage and maintain all project documentation using Autodesk Construction Cloud (ACC) and Aconex.
• Upload, issue, distribute and archive project drawings and documentation, ensuring revision control is maintained.
• Coordinate documentation between site teams, subcontractors, consultants and the client.
• Ensure all documentation complies with project procedures and document control standards.
• Monitor incoming and outgoing documentation, maintaining accurate registers and records.
• Support project teams with document retrieval and system queries.
• Assist with project handover documentation and final project close-out.
• Maintain confidentiality and accuracy across all project information.

What We're Looking For:

• Previous experience as a Document Controller within the construction industry.
• Experience using Autodesk Construction Cloud (ACC) and/or Aconex.
• Strong understanding of document control procedures and revision management.
• Excellent organisational skills with a keen eye for detail.
• Proficient in Microsoft Office packages.
• Able to prioritise workload and work effectively within a busy project environment.
• Strong communication skills with the ability to liaise confidently with internal teams and external stakeholders.

Role Information:

• 12-month contract
• Start date: Mid-August
• Based on a major Data Centre project in Blyth
• Hours: Monday-Friday, 8:00am-4:30pm
• Rate: Approximately £18 per hour (or equivalent salary may be considered)

This is a fantastic opportunity to become part of a high-profile construction project with a respected contractor, offering valuable experience on one of the UK's growing data centre developments.

Elvet Recruitment Limited is acting as an employment business for this contract position on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please contact Heather Sweetman at Elvet Recruitment for a confidential discussion and further information.

Do you love working with people? Thrive on hitting targets? Enjoy providing exceptional customer experiences?

If you're passionate about helping customers, motivated by earning commission, and looking for a career where no two days are the same, we'd love to hear from you.

Elvet Recruitment is delighted to be working with one of the UK's leading 5* housebuilders to recruit Sales Executives for developments across County Durham.

Whether you already have experience selling new build homes, come from estate agency, or have built a successful career in retail, hospitality, automotive sales, travel, recruitment, banking, or another customer-focused sales environment, we want to hear from you. If you have the right attitude, a genuine passion for people, and the drive to succeed, our client will provide the support and training to help you thrive.

You'll be the face of the development, guiding customers through one of the biggest and most exciting purchases of their lives. From the first enquiry through to handing over the keys, you'll ensure every customer receives an exceptional experience.

What You'll Be Doing

• Welcoming visitors to the development and building genuine relationships with prospective buyers.
• Understanding each customer's needs and matching them with their ideal home.
• Conducting engaging show home tours and presenting the features and benefits of each property.
• Managing the customer journey from initial enquiry through to completion.
• Keeping customers informed throughout the buying process while delivering an outstanding level of service.
• Working towards sales targets and maximising opportunities to earn commission.
• Maintaining excellent knowledge of developments, specifications, pricing, and incentives.
• Building relationships with internal departments, solicitors, mortgage advisors, and other stakeholders to ensure a smooth customer journey.

We're Looking For

• A positive, enthusiastic, and motivated individual.
• A genuine passion for delivering exceptional customer service.
• Someone who enjoys building relationships and communicating with people from all walks of life.
• A target-driven mindset with the ambition to earn uncapped commission.
• Excellent communication and organisational skills.
• Previous experience within sales or customer service is desirable but not essential.
• A willingness to learn and develop within a successful national housebuilder.
• Full UK driving licence preferred.

What's In It For You?

• Up to £40,000 OTE
• Company Car or Car Allowance
• Performance-related bonus scheme
• 35-hour working week
• Thursday - Monday | 10:00am - 5:00pm
• 26 days annual leave plus bank holidays
• Excellent training and career progression opportunities
• Join one of the UK's leading 5* housebuilders with an outstanding reputation

This is a permanent opportunity, and Elvet Recruitment Limited is acting as an Employment Agency for permanent recruitment on behalf of our client.

By applying for this role, you accept the Terms & Conditions, Privacy Notice, and Disclaimers available on the Elvet Recruitment website.

For more information or a confidential discussion, please contact Heather Sweetman at Elvet Recruitment.

Are you a confident and approachable communicator who enjoys working with people and being the key link between construction projects and the local community?

Elvet Recruitment is delighted to be working with a highly regarded contractor who is seeking a Public Liaison Officer to support a live project in the North East Lincolnshire / Humberside area.

With over 40 years of experience, this contractor has successfully delivered a wide range of civil engineering and building projects across the UK, covering key sectors such as highways, bridges, public realm, and rail. They have recently secured projects valued at up to £10 million and continue to work with both new and long-standing clients across the public and private sectors. As a privately-run business with a low staff turnover, they place strong emphasis on training, development, and recognising the contribution of their staff.

This is an excellent opportunity to join a collaborative and forward-thinking team, playing a key role in ensuring clear communication between site operations and the local community.

The Public Liaison Officer will act as the main point of contact for residents, businesses, and stakeholders, helping to manage relationships, communicate project updates, and ensure any concerns are handled professionally and efficiently.

This role is initially offered on a part-time basis (3 days per week, 10:00am – 3:00pm), making it ideal for someone seeking flexibility. The position is site-based in Lincolnshire, with an anticipated start date of May 2026.

What You’ll Be Doing:

• Acting as the first point of contact for members of the public, residents, and local businesses regarding ongoing works
• Providing clear, timely updates on project progress, roadworks, and potential disruptions
• Handling enquiries, complaints, and feedback in a professional and empathetic manner
• Maintaining strong relationships with local stakeholders, councils, and community groups
• Supporting the site team by communicating community concerns and helping to resolve issues quickly
• Assisting with the preparation and distribution of newsletters, letters, and public notices
• Attending site meetings where required to stay informed on project updates
• Keeping accurate records of all communications and enquiries
• Ensuring all communication aligns with company standards and project requirements
• Promoting a positive image of the company within the local community

What We’re Looking For:

• Previous experience in a customer-facing, community engagement, or liaison role
• Strong communication and interpersonal skills, with the ability to engage confidently with a wide range of people
• A calm, professional approach when handling queries or complaints
• Good organisational skills and attention to detail
• Ability to work independently and manage your own workload
• A proactive and approachable attitude
• Experience within construction, civil engineering, or infrastructure projects is advantageous but not essential
• Competent in Microsoft Office (Word, Excel, Outlook)

Role Information:

• Part-time position – 3 days per week
• Working hours: 10:00am – 3:00pm
• Site-based in North East Lincolnshire / Humberside
• Flexible role, ideal for work-life balance or return-to-work candidates
• Competitive salary (pro rata, DOE)
• Supportive team environment within a well-established contractor
• Start date: Asap until Jan 2027

 Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this job, you accept the T&Cs, Privacy Notice, and Disclaimers which can be found on our website.

Please contact Heather Sweetman at Elvet Recruitment to discuss this opportunity in more detail.

Are you an experienced Multi-Skilled Technician with a strong eye for detail, looking to develop your career within a well-established and growing housebuilder?

We are delighted to be recruiting on behalf of a respected housebuilder with a strong reputation for delivering high-quality new build homes across the UK. This is an excellent opportunity for a Customer Care Technician to join the team on a permanent, full-time basis, covering the North East region. You will play a key role in ensuring new build homes are completed to the highest standards by carrying out a variety of remedial and maintenance works.

This is a fantastic opportunity to join a supportive and collaborative business where quality, customer satisfaction, and health & safety are at the heart of everything they do. You will be responsible for completing a wide range of finishing and remedial tasks across occupied and newly completed homes, ensuring every property meets the highest standards before and after handover.

The successful candidate will be a practical, self-motivated individual with excellent attention to detail, strong multi-trade skills, and the ability to work independently while delivering exceptional customer service.

What You'll Be Doing:

• Completing outstanding remedial and maintenance works across new build homes to a high-quality standard, ensuring Health & Safety remains the number one priority

• Carrying out repairs in line with NHBC standards and company quality expectations

• Undertaking a variety of multi-skilled tasks including joinery, plastering, filling, mastic application, painting, and general finishing works

• Ensuring all relevant paperwork and job records are completed accurately and within agreed timescales

• Maintaining company van stock and ensuring all tools and materials are available to complete works efficiently

• Keeping the company van clean, well-maintained, and organised at all times

• Acting as a professional ambassador for the business, delivering excellent customer service when working within customers' homes

What We're Looking For:

• Previous experience as a Maintenance Technician, Multi-Skilled Technician, Finishing Technician, or similar role within the construction or housebuilding sector

• Proven experience carrying out joinery, plastering, filling, mastic, painting, and general maintenance works

• Strong understanding of NHBC standards and quality expectations within new build housing

• Excellent time management skills with the ability to prioritise workloads and work independently

• Strong attention to detail with a commitment to delivering high-quality workmanship

• Excellent customer service and communication skills with a professional and approachable manner

• Good organisational and problem-solving skills

• Comfortable using mobile technology to manage jobs and complete paperwork

• Full UK Driving Licence

Role Information:

• Covering the North East region

• Company van and fuel card provided

• Choice of company car or car allowance

• Discretionary Bonus Scheme

• 26 days annual leave plus bank holidays

• Holiday Buy Back Scheme

• Company Pension Scheme

• Private Medical Insurance

• Healthshield membership

• Life Assurance Scheme

• Share Purchase Plan

• Highstreet and retail discounts

• Ongoing training and excellent career development opportunities

This is a permanent position and the recruiting organisation will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please call Amy Dunn for a confidential discussion and further information regarding this opportunity.

Are you passionate about delivering exceptional customer service and helping people find their perfect home?

Elvet Recruitment is proud to be working with a respected housebuilder to recruit a Sales Negotiator for a development in Durham or Teesside. This is a fantastic opportunity for an ambitious and customer-focused individual to join a successful sales team and play a key role in delivering an exceptional homebuying experience.

Our client has established a strong reputation for creating high-quality homes and vibrant communities across the North East. As demand continues to grow, they are seeking a professional and driven Sales Executive to manage customer enquiries, drive sales performance, and support purchasers through every stage of the buying journey.

As a Sales Negotiator, you will be responsible for selling new homes from initial enquiry through to completion, ensuring customers receive outstanding service while helping the business achieve its sales and legal completion targets.

What You'll Be Doing:

• Managing all aspects of the customer journey from first enquiry through to legal completion
• Welcoming prospective purchasers and conducting engaging development and show home tours
• Demonstrating the features and benefits of homes while identifying opportunities to maximise sales revenue through upgrades and optional extras
• Acting as the key point of contact for customers throughout the purchasing process
• Progressing reservations efficiently and ensuring all sales activities remain legally compliant
• Maintaining accurate customer records and sales data within the CRM system
• Following up enquiries and referrals in a timely and professional manner
• Promoting associated financial and legal services to support successful sales progression
• Preparing customer completion and handover documentation
• Working collaboratively with site teams to coordinate customer choices and build updates
• Supporting local marketing campaigns and providing competitor market feedback
• Ensuring sales areas and show homes are presented to the highest possible standard
• Maintaining excellent health and safety standards across the development

What We're Looking For:

• Previous experience in Housing sales
• Strong communication and relationship-building skills
• A professional, approachable, and customer-focused manner
• Excellent organisational and administrative abilities
• Ability to work independently while contributing positively to a wider team
• Strong attention to detail and commitment to delivering outstanding customer experiences
• Full UK driving licence and access to your own vehicle
• Flexibility to work weekends and bank holidays

Desirable Experience:

• Knowledge of affordable housing products and assisted move schemes
• Experience using COINS software or similar CRM platforms
• Understanding of the North East housing market

What's On Offer:

• Competitive salary
• Excellent commission potential (Around £65,000 OTE)
• Comprehensive benefits package
• Opportunity to join a successful and growing regional housebuilder
• Career development and progression opportunities within the property sector

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice, and Disclaimers which can be found on our website.

Please call Heather Sweetman at Elvet Recruitment to discuss the role in more detail.

Elvet Recruitment have been appointed to recruit an Engineer, responsible for supporting and assisting the Regional Technical team and operating team to deliver the regional and Group Business plan, commercial objectives, budgets and future growth requirements, whilst mentoring junior members of the team.

Main duties will include:

• Provide technical and engineering support to the land and development team during feasibility studies, leading the preparation of site viability reports in line with current regulatory requirements for residential development.
• Identify the need for external consultants, agree fees, scope of service, timescales and deliverability.
• Manage relationships with consultants to ensure information is delivered within agreed timescales, aligned with programme requirements and compliant with National House Building Council standards.
• Be aware of and act upon commercial implications relating to planning and architectural design, civil and structural engineering design, geotechnical and ground remediation strategies, and statutory services including new supplies and diversions.
• Assist in the tendering, set‑up and establishment of on‑site management companies, ensuring group procedures are implemented and all legal aspects of relevant agreements are met.
• Interact with internal departments, consultants, suppliers and subcontractors as required to achieve Building Regulations and warranty approval, and to secure satisfactory conditions discharge.
• Assist in preparing key status reports and updates on all KPIs relating to the Technical function. Co‑ordinate the appointment of utilities, including designs, quotations and required agreements. Manage the Adoption process.
• Provide engineering support to site teams and internal departments. Attend site and lead relevant technical meetings relating to procurement and approval of site infrastructure.

To be considered, applicants must:

• A relevant qualification or strong experience in technical design and or civil engineering
• Knowledge of engineering requirements within the housebuilding industry and the legal framework associated with technical standards and requirements
• Knowledge and application of Highway Design Standards, Sewers for Adoption, Building Regulations, British Standards, AutoCAD Strong technical and legal understanding with financial and commercial awareness
• Good organisational skills
• Flexible and adaptable to changing requirements
• Strong verbal and written communication skills
• Awareness of type approval with NHBC, LABC and SBD Numerical and literate

Benefits:

• Salary based on experience
• Generous holiday entitlement
• Choice of company car or car allowance
• Discretionary bonus scheme
• Holiday buy‑back scheme
• Company pension scheme
• Private medical insurance
• Healthshield membership
• Life assurance scheme
• Share purchase plan
• High street and store discounts
• Development opportunities

Please call Michael Dufferwiel at Elvet Recruitment to discuss in more detail.

Elvet Recruitment have been appointed to recruit a  Senior Quantity Surveyor for a leading house builder in the North East, with a typically excellent retention rate within it's staff. 

This role of Senior Quantity Surveyor is responsible for managing the commercial aspects of each development. This includes managing the costs for each site and ensuring that targets are met by managing and controlling the budgets and valuations.

Main duties will include:

• To produce draft budgets and site start budgets for each site allocated to the Senior Quantity Surveyor.
• Producing quarterly valuations and complete material ‘cost to complete’ exercises for each site the Quantity Surveyor is responsible for.
• To produce sub-contract payments and final accounts, ensuring that the sub-contractor has signed these off.
• Produce sub-contract orders, ensuring they are authorised by the authorised representative, together with all necessary documentation to comply with Group Commercial Policy.
• Completing on-site measurements and assess payments to contractors.
• Attend and contribute to various meetings, such as pre-order meetings, quarterly valuation meetings and project review meetings with senior management, construction team as well as external contractors.
• Manage all sub-contract orders on site, meeting sub-contractors as and when required.
• Maintain trade specifications.
• Price customer extras and liaise with sales department as necessary.
• Manage Professional Fees Budget.
• Assist with material buying when required.
• Assist the Estimator and / or Commercial Manager with take-off’s for land appraisals when required

To be considered, applicants must:

• Relevant industry requirements, RICS, Quantity Surveying Degree or HND
• Ideally have worked for a house builder with experience in NHBC standards

Please call Michael Dufferwiel at Elvet Recruitment to discuss in more detail.