Job Description
Elvet Recruitment is happy to be working with a well-established North East housebuilder who are looking to appoint an experienced Customer Care Lead to join their team based in Tyne & Wear on a full-time, permanent basis.
Our client is a respected regional developer with a strong reputation for delivering high-quality homes across the North East. Known for their attention to detail, carefully considered designs and premium developments, they place homebuyers at the heart of everything they do. With a growing portfolio of sites across Teesside, County Durham, Northumberland and North Yorkshire, this is an exciting opportunity to join a business that prides itself on excellence in both build quality and customer care.
This role offers the opportunity to work within a supportive and close-knit team, reporting directly to the Construction Manager and playing a key role in ensuring exceptional customer satisfaction across multiple live developments.
As a Customer Service Co-Ordinator, you will take ownership of customer interactions from initial contact through to resolution, ensuring a seamless and professional aftercare experience.
Importantly, this role offers genuine scope for progression. As the business continues to expand, there will be the opportunity to shape and grow the customer care function, with the potential to build and lead a team around you in the future.
What You’ll Be Doing:
- Managing customer queries and aftercare issues across multiple new build developments
- Liaising with homeowners across Northumberland and North Yorkshire, ensuring all communication is handled promptly and professionally
- Co-ordinating remedial works with site teams, subcontractors and suppliers
- Working closely with the Construction Manager to ensure timely resolution of defects and outstanding works
- Scheduling and attending development visits as required
- Ensuring customers are kept fully informed throughout the resolution process
- Maintaining accurate records of all communications and actions taken
- Managing workloads effectively to meet internal targets and service level expectations
- Handling complaints with a calm and solutions-focused approach
- Supporting continuous improvement of customer service processes
What We’re Looking For:
- Self starter with experience within New Build Customer Service
- Previous experience within the housing or housebuilding sector
- Minimum 2+ years’ experience in a Customer Service role
- Excellent administration and organisational skills
- Strong communication and relationship-building abilities
- Ability to work independently and manage your own workload
- A proactive, solutions-driven mindset
- Full UK driving licence (development visits required)
Role Details & Benefits:
- Permanent, full-time position
- Monday to Friday, 9:00am – 5:00pm
- Salary £26,000 – £32,000 (depending on experience)
- Opportunity to join a growing, reputable regional developer
- Supportive working environment with genuine career progression potential
This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
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Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail.