Job title: Customer Care Coordinator
Job type: Permanent
Emp type: Full-time
Industry: Business Support
Salary type: Annual
Salary: Negotiable
Location: Northumberland
Job published: 14-01-2026
Job ID: 58694
Contact name: Heather Sweetman
Phone number: +447776102166
Contact email: hsweetman@elvetrecruitment.com

Job Description

Elvet Recruitment are working with a successful property development company to assist them in finding a Customer Care Co-ordinator to cover maternity leave based ion their offices in South East Northumberland 

This company has ambitious plans for growth, with multiple new sites starting and a strong focus on delivering high-quality homes.

As a Customer Care Co-ordinator, you will play a key role in supporting the post-sale process, ensuring that customers are happy with their new homes and that any issues are resolved quickly and efficiently. You will act as a central point of contact for customers, liaising with construction teams and sub-contractors to provide an exceptional after-sales service.

What You’ll Be Doing:

  • Supporting the post-sale customer care process and ensuring any defects are rectified promptly

  • Liaising with customers, sub-contractors, and internal teams to coordinate repairs and appointments

  • Monitoring snagging and associated requirements to ensure customer satisfaction

  • Collating evidence of defects and identifying any trends

  • Ensuring resolutions are escalated and communicated appropriately

  • Processing invoicing and maintaining accurate records

  • Contributing to improvements and efficiency in the customer care function

  • Supporting the overall delivery of business success through a robust customer care service

What We’re Looking For:

  • Excellent communication and customer care skills

  • Ability to remain calm in challenging situations

  • Strong diary management skills

  • Knowledge of NHBC standards

  • Full UK Driving Licence

  • Previous experience using COINS (desirable)

Role Information:

  • Temp role covering maternity leave

  • Monday to Friday, hours in line with business needs

  • Salary: from £28,922 per annum

  • Location: Various sites as required

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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Please call Heather Sweetman at Elvet Recruitment to discuss in more detail