Job Description

Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Customer Care Co-Ordinator to join their team in the Teesside area on a full-time basis.

Our client is a highly successful national developer, widely recognised for delivering high-quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward-thinking team where your contribution will be valued.

This role offers a fantastic platform for career development within a fast-paced commercial environment, providing exposure across multiple projects and supporting specialist teams.

As a Customer Care Co-Ordinator, you will play a key role in delivering outstanding customer service, managing customer interactions and supporting the achievement of business objectives through effective communication, organisation and collaboration.

What You’ll Be Doing:

• Demonstrating role model customer behaviour at all times
• Acting as an inspiring role model in the delivery of excellent customer service
• Engaging with customers professionally to ensure their concerns are understood and addressed efficiently
• Managing complaints, social media contacts and third-party claims appropriately to minimise reputational risk
• Working independently to resolve customer issues, tasks and complaints within agreed SLA timeframes
• Ensuring customers are kept fully informed of progress throughout the resolution process
• Identifying solutions where challenges arise and escalating where resolution may fall outside SLA
• Maintaining accurate, high-quality records of all customer interactions
• Building strong working relationships with internal teams to support effective issue resolution
• Liaising with subcontractors and suppliers to ensure customer commitments are met
• Providing feedback to support continuous improvement of service delivery
• Taking responsibility for personal development and continuously improving customer engagement skills
• Identifying more efficient or cost-effective ways of working
• Maintaining knowledge of house types, specifications, products and new home technologies

What We’re Looking For:

• Previous experience working in a fast-paced Customer Service environment
• Strong interpersonal and relationship-building skills
• Proven ability to work collaboratively and independently
• Ability to prioritise workload and take initiative to resolve problems
• Calm, resilient and measured approach in challenging situations
• Experience within the housebuilding industry

Role Details & Benefits:

• Permanent position
• Excellent retail discounts
• Company-funded life insurance
• Private healthcare
• Contributory pension scheme
• Discounted house purchase scheme
• Car leasing scheme and share plans
• Flexible benefits including the option to buy additional annual leave or add dependants to benefit cover
• Industry-leading professional training and development
• Opportunities for long-term career growth within a supportive and inclusive culture

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail.