Job Description

Are you an organised and proactive Administrator with experience in scheduling, maintenance coordination or facilities management?

Are you confident coordinating engineers, managing appointments and communicating with customers, residents and contractors to ensure maintenance works are completed efficiently?

Elvet Recruitment is recruiting for a Maintenance Scheduler / Administrator to join a growing and expanding fire protection business based in East Northumberland.

This is an excellent opportunity to join a busy and supportive team, playing a key role in coordinating planned and reactive maintenance works. You’ll be responsible for managing schedules, arranging engineer appointments, maintaining accurate records and ensuring effective communication between customers, residents, engineers and contractors.

The successful candidate will be highly organised, customer-focused and comfortable managing multiple priorities in a fast-paced environment. Previous experience within Facilities Management (FM), particularly in planned and reactive maintenance, would be highly advantageous.

What You’ll Be Doing

• Coordinating and scheduling planned and reactive maintenance works.
• Arranging appointments and allocating jobs to engineers and operatives.
• Managing engineer diaries and ensuring workloads are organised effectively.
• Liaising with engineers, contractors and operational teams to coordinate maintenance activities.
• Communicating with residents and clients to arrange appointments and provide updates.
• Acting as a point of contact for maintenance enquiries and scheduling queries.
• Managing shared inboxes and responding to incoming requests.
• Monitoring outstanding jobs and following up to ensure works are progressing.
• Maintaining accurate maintenance schedules, records and job information.
• Updating internal systems with appointment details and maintenance progress.
• Supporting the wider team with general administration and coordination duties.

What We’re Looking For

• Previous experience in administration, scheduling or maintenance coordination.
• Experience within Facilities Management (FM) would be highly desirable.
• Understanding of planned and reactive maintenance environments.
• Experience coordinating engineers, operatives, contractors or service appointments.
• Excellent customer service and communication skills.
• Confidence liaising with residents, clients and external contractors.
• Strong organisational skills and the ability to manage competing priorities.
• Good attention to detail and the ability to maintain accurate records.
• Confident IT skills, particularly Microsoft Office and email.
• Experience managing shared inboxes and coordinating high volumes of enquiries.
• A proactive, flexible and solutions-focused approach.
• Ability to work independently while contributing to a wider team.

The Details

• Role: Maintenance Scheduler / Administrator
• Location: East Northumberland
• Salary: £27,000 (depending on experience)
• Industry: Fire Protection / Facilities Management
• Contract: Permanent
• Working Environment: Office-based

This is a fantastic opportunity for an organised and customer-focused Administrator or Maintenance Scheduler to join a growing business within the fire protection industry. If you enjoy coordinating people, managing schedules and keeping operations running smoothly, this could be an excellent next step in your career.

For this position, Elvet Recruitment Limited will be acting as an employment agency in relation to permanent recruitment on behalf of our client.

By applying for this job, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please contact Heather Sweetman at Elvet Recruitment to discuss this opportunity in more detail.