Job Description

Are you an experienced Hire Desk Controller with a background in plant hire and a strong customer-focused approach?

Elvet Recruitment is recruiting for a Hire Desk Controller to join an established and progressive plant hire business based at its Dunsdale Head Office near Guisborough, Cleveland.

This is an excellent opportunity to join a busy hire operation, supporting customers across the construction, groundcare, local authority and scaffolding sectors.

The successful candidate will play an important role in coordinating hire enquiries, processing orders, managing equipment schedules and developing strong relationships with both new and existing customers. You'll need previous plant hire experience, excellent organisational skills and the ability to identify opportunities to generate additional business.

What You’ll Be Doing

• Managing day-to-day hire desk activities, including customer enquiries, order processing and equipment scheduling.

• Processing hire contracts and ensuring all associated administration is completed accurately and within deadlines.

• Building and maintaining relationships with new and existing customers.

• Responding to customer enquiries and identifying opportunities to generate additional sales.

• Promoting the company's full range of hire equipment, products and services.

• Supporting account management activities and encouraging repeat business.

• Developing an understanding of customer requirements to identify suitable equipment and solutions.

• Coordinating haulage arrangements for the delivery and collection of hire equipment.

• Ensuring equipment is delivered and collected safely and efficiently in line with customer requirements.

• Working collaboratively with colleagues to maximise sales opportunities and support business growth.

• Contributing ideas and supporting the development of new business strategies.

What We’re Looking For

• Previous experience within the plant hire industry – essential.

• Experience working within a hire desk, hire coordination or similar customer-facing role.

• Strong customer service and relationship-building skills.

• Ability to manage existing customer accounts and develop new business opportunities.

• Good knowledge of plant and equipment available for hire or sale, or the ability to develop this quickly.

• Excellent administration and organisational skills.

• Ability to manage multiple enquiries and prioritise competing deadlines.

• Confident telephone and face-to-face communication skills.

• Competent Microsoft Office skills.

• Familiarity with Syrinx plant hire software would be advantageous.

• A team-focused, proactive and commercially minded approach.

The Details

• Role: Hire Desk Controller

• Location: Dunsdale Head Office, near Guisborough, Cleveland

• Salary: £19,800–£24,300 per annum, depending on experience

• Contract: Full-time, permanent

• Industry: Plant Hire / Construction

This is a fantastic opportunity for an experienced Plant Hire professional looking to join a progressive business in a varied hire desk role. With a combination of customer relationship management, hire coordination and business development, this position offers the opportunity to contribute directly to the continued growth of the operation.

For this position, Elvet Recruitment Limited will be acting as an employment agency in relation to permanent recruitment on behalf of our client.

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Please contact Heather Sweetman at Elvet Recruitment to discuss this opportunity in more detail.