Are you driven by delivering outstanding customer service and creating a positive homebuying experience?

Elvet Recruitment is currently working on behalf of a reputable housebuilder to recruit a Sales Executive based in the North East. This is a dynamic and customer-focused role where your primary responsibility will be to guide prospective buyers through the purchase journey, from initial enquiry to completion, ensuring a seamless and engaging experience at every stage.

The homes are thoughtfully designed to meet the needs of a wide range of buyers, including first-time buyers, families moving up the ladder, downsizers, and investors. As a Sales Executive, your commitment to providing a high-quality service will be key to building lasting relationships with customers and achieving sales targets.

You'll be supported with ongoing professional development and training to help you thrive in your role.

What You’ll Be Doing:

• Meet and exceed agreed sales targets
• Engage with potential buyers, understanding and qualifying their needs
• Negotiate prices and progress reservations
• Maintain communication with clients, solicitors, estate agents, and other stakeholders
• Deliver consistent follow-up with prospective buyers
• Ensure all sales administration is completed accurately and on time
• Conduct market research and monitor competitor activity
• Manage and update the customer enquiry database
• Capture and manage customer information during the sales process
• Handle all documentation in line with company procedures

What We’re Looking For:

• Passion for delivering top-tier customer service
• Friendly, professional, and presentable
• Strong communication and interpersonal skills
• A collaborative team player with a positive mindset
• Self-driven, organised, and proactive
• Able to represent the company brand with professionalism and integrity

Role Information:

• Up to £50,000 OTE
• 35 hours, Thursday - Monday 10am - 5pm
• 26 days annual leave plus bank holidays
• Performance-based bonus scheme
• Holiday purchase scheme
• Company pension
• Private medical insurance
• Health and wellbeing support through Healthshield
• Life assurance
• Employee share purchase plan
• Retail and leisure discount programme
• Clear routes for career progression and development
   

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website

Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.

Elvet Recruitment are seeking enthusiastic and driven Sales Advisors for exciting new opportunities with a leading national housebuilder based in County Durham. This is a fantastic chance to join a highly respected company at the forefront of the UK housing market, known for delivering quality new homes and creating thriving communities across the region.

Our client is one of the UK’s largest 5* homebuilders, with a strong reputation for building well-designed developments and providing exceptional customer service. They take pride in offering rewarding career paths, ongoing training, and a supportive working environment where hard work and ambition are recognised and rewarded.

As a Sales Advisor, you’ll play a key role in helping customers through every step of their homebuying journey, from first enquiry to completion, ensuring an outstanding experience throughout.

Main duties will include:

• Greet and engage potential buyers while providing knowledgeable guidance on available homes and lifestyle options.
• Lead both in-person and virtual tours, highlighting the quality and craftsmanship of each development.
• Oversee the entire sales journey to ensure a seamless and efficient experience.
• Maintain up-to-date knowledge of pricing, promotional incentives, and property specifications to support informed client decisions.
• Work closely with marketing and project teams to help promote new releases and special offers.

Skills and experience:

• Demonstrated background in new-build home sales, property roles, or estate agency work.
• Strong commitment to delivering outstanding customer service.
• Clear, confident communication and strong interpersonal abilities.
• Motivated, goal-oriented, and able to adapt proactively to changing situations.

Role Details:

• Up to £40,000 OTE
• 35 hours, Thursday - Monday 10am - 5pm
• 26 days annual leave plus bank holidays
• Performance-based bonus scheme
• Company Car/Car Allowance

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website

Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.

Are you driven by delivering outstanding customer service and creating a positive homebuying experience?

Elvet Recruitment is currently working on behalf of a reputable housebuilder to recruit a Field Sales Executive based in Cumbria. This is a dynamic and customer-focused role where your primary responsibility will be to guide prospective buyers through the purchase journey, from initial enquiry to completion, ensuring a seamless and engaging experience at every stage.

The homes are thoughtfully designed to meet the needs of a wide range of buyers, including first-time buyers, families moving up the ladder, downsizers, and investors. As a Field Sales Executive, your commitment to providing a high-quality service will be key to building lasting relationships with customers and achieving sales targets.

You'll be supported with ongoing professional development and training to help you thrive in your role.

What You’ll Be Doing:

• Meet and exceed agreed sales targets
• Follow up on all marketing leads, engaging with prospective buyers and ensuring timely, proactive responses.
• Meet with clients to assess and qualify their needs, providing clear guidance throughout the buying process.
• Actively promote and sell the full range of Gleeson Options and Extras, ensuring buyers understand all available choices.
• Liaise effectively with clients, solicitors, estate agents, and all other stakeholders to progress sales smoothly and professionally.
• Deliver consistent customer follow-up, maintaining strong communication from initial enquiry through to completion.
• Ensure all sales administration is completed accurately and on time, including contract chasing and management of customer documentation in line with company procedures.
• Conduct market research and monitor competitor activity to maintain a strong understanding of local market conditions.
• Maintain and update the customer enquiry database, capturing and managing customer information throughout the sales journey.
• Use computer systems effectively, including COINS (full training provided and ongoing).
• Maintain the high standards of the sales areas and completed plots, carrying out regular internal and external checks, reporting issues, snagging, and instructing as required.

What We’re Looking For:

• Experience within customer services ‘Face to Face’ – with or without new build experience, Marketing background or Retail background acceptable
• Passion for delivering top-tier customer service
• Friendly, professional, and presentable
• Strong communication and interpersonal skills
• A collaborative team player with a positive mindset
• Self-driven, organised, and proactive
• Able to represent the company brand with professionalism and integrity

Role Information:

• Base Salary: £25,027 - £30,796
• OTE up to £50,000
• Car Allowance: £4,800
• 35 hours, Thursday - Monday - 10:00 - 17:00 
• 26 days annual leave plus bank holidays
• Performance-based bonus scheme
• Holiday purchase scheme
• Company pension
• Private medical insurance
• Health and wellbeing support through Healthshield
• Life assurance
• Employee share purchase plan
• Retail and leisure discount programme
• Clear routes for career progression and development
   

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website

Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.

Are you passionate about delivering exceptional customer service and creating a positive homeownership experience?

Elvet Recruitment is proud to be partnering with our client to recruit a Customer Care Advisor for the Cumbria region. This is a key role within a team committed to delivering a 5* customer experience, supporting homebuyers from reservation through to aftercare. You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure an efficient, quality-led service that meets both the customer’s needs and the client’s high service standards.

Our client builds thoughtfully designed homes for a wide range of buyers. As a Customer Care Advisor, your attention to detail, proactive approach, and dedication to outstanding service will be essential in ensuring customer satisfaction and supporting the regional team in delivering exceptional experiences.

You’ll also benefit from ongoing professional development and training, helping you to thrive in your role and grow your career with the client.

What You’ll Be Doing:

• Championing the customer journey to support the client’s drive for 5* customer service
• Supporting regional sales, build, and wider teams to meet and exceed customer expectations
• Managing and administering regional customer complaints efficiently, ensuring compliance with the New Homes Quality Code (NHQC) and Consumer Code
• Answering inbound customer calls and ensuring enquiries are responded to within agreed SLA timescales
• Managing voicemail messages and the Customer Care email inbox efficiently
• Collaborating with the regional team to collate accurate information for detailed and informed customer communications
• Promoting a proactive, high-quality customer service culture across the region

What We’re Looking For:

• Excellent customer relationship management skills in both online and face-to-face contexts
• Strong written and verbal communication skills, with a focus on delivering exceptional service
• IT literate, especially with Microsoft Office packages (Word, Excel, PowerPoint, Outlook)
• Experience in a customer service role, ideally within the property or construction sector
• Strong collaborative, teamworking, and interpersonal skills
• Understanding of the financial implications of building methods and sequences is advantageous
• Knowledge of the New Homes Quality Code and customer service best practices is desirable

Role Information:

•  Mon- Thurs 8:30 – 17:00, Friday 8:30 - 16:00
• £27,000 - £33,069 DOE 
• 26 days annual leave plus bank holidays
• Discretionary bonus scheme
• Holiday buy-back scheme
• Company pension
• Private medical insurance
• Health and wellbeing support through Healthshield
• Life assurance
• Employee share purchase plan
• High street and retail discounts
• Clear routes for career progression and development

This is a permanent position, and Elvet Recruitment Limited will be acting as an employment agency on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice, and Disclaimers which can be found on our website.

Please call Heather Sweetman at Elvet Recruitment to discuss the role in more detail.

Quantity Surveyor / Senior Quantity Surveyor – Residential Developer

County Durham | £50,000–£70,000 DOE + Package | Salary based upon relevant experience

Elvet Recruitment has been appointed to recruit a Quantity Surveyor or Senior Quantity Surveyor on behalf of a well-established house builder based in Teesside. 

About the Role

You’ll take ownership of the commercial delivery of residential developments within the region. From budgeting and cost control to subcontractor management and financial reporting, your input will be key to ensuring projects are delivered efficiently and profitably.

Key Responsibilities

• Prepare draft and site start budgets for allocated developments
• Produce quarterly valuations and material cost-to-complete exercises
• Manage subcontractor payments and final accounts with full sign-off
• Issue subcontract orders in line with company policy and documentation standards
• Conduct on-site measurements and assess contractor payments
• Attend and contribute to meetings with internal teams and external contractors
• Oversee subcontractor performance and maintain trade specifications
• Price customer extras and liaise with the sales team as required
• Manage the Professional Fees Budget and assist with material procurement
• Support land appraisals through take-offs and cost input

About You

We’re looking for a commercially astute and detail-oriented professional who brings:

• Proven experience in quantity surveying within residential construction
• Strong mathematical and analytical skills
• Proficiency in Microsoft Excel; experience with COINS ERP software is highly desirable
• Familiarity with Xpedeon and Viewpoint/4Projects is a plus
• Excellent communication and interpersonal skills
• Ability to manage your own workload while contributing to wider team goals
• Solid understanding of surveying, estimating, and financial return strategies
• Experience with cost reporting, procure-to-pay systems, and document management

To find out more or apply, please contact Michael Dufferwiel at Elvet Recruitment for a confidential discussion.

Are you passionate about delivering exceptional customer service and creating a positive homeownership experience?

Elvet Recruitment is proud to be partnering with our client to recruit a Customer Care Advisor for the Cumbria region. This is a key role within a team committed to delivering a 5* customer experience, supporting homebuyers from reservation through to aftercare. You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure an efficient, quality-led service that meets both the customer’s needs and the client’s high service standards.

Our client builds thoughtfully designed homes for a wide range of buyers. As a Customer Care Advisor, your attention to detail, proactive approach, and dedication to outstanding service will be essential in ensuring customer satisfaction and supporting the regional team in delivering exceptional experiences.

You’ll also benefit from ongoing professional development and training, helping you to thrive in your role and grow your career with the client.

What You’ll Be Doing:

• Championing the customer journey to support the client’s drive for 5* customer service
• Supporting regional sales, build, and wider teams to meet and exceed customer expectations
• Managing and administering regional customer complaints efficiently, ensuring compliance with the New Homes Quality Code (NHQC) and Consumer Code
• Answering inbound customer calls and ensuring enquiries are responded to within agreed SLA timescales
• Managing voicemail messages and the Customer Care email inbox efficiently
• Collaborating with the regional team to collate accurate information for detailed and informed customer communications
• Promoting a proactive, high-quality customer service culture across the region

What We’re Looking For:

• Excellent customer relationship management skills in both online and face-to-face contexts
• Strong written and verbal communication skills, with a focus on delivering exceptional service
• IT literate, especially with Microsoft Office packages (Word, Excel, PowerPoint, Outlook)
• Experience in a customer service role, ideally within the property or construction sector
• Strong collaborative, teamworking, and interpersonal skills
• Understanding of the financial implications of building methods and sequences is advantageous
• Knowledge of the New Homes Quality Code and customer service best practices is desirable

Role Information:

•  Mon- Thurs 8:30 – 17:00, Friday 8:30 - 16:00
• £27,000 - £33,069 DOE 
• 26 days annual leave plus bank holidays
• Discretionary bonus scheme
• Holiday buy-back scheme
• Company pension
• Private medical insurance
• Health and wellbeing support through Healthshield
• Life assurance
• Employee share purchase plan
• High street and retail discounts
• Clear routes for career progression and development

This is a permanent position, and Elvet Recruitment Limited will be acting as an employment agency on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice, and Disclaimers which can be found on our website.

Please call Heather Sweetman at Elvet Recruitment to discuss the role in more detail.

Elvet Recruitment is happy to be working with a well-established North East housebuilder who are looking to appoint an experienced Customer Care Lead to join their team based in Tyne & Wear on a full-time, permanent basis.

Our client is a respected regional developer with a strong reputation for delivering high-quality homes across the North East. Known for their attention to detail, carefully considered designs and premium developments, they place homebuyers at the heart of everything they do. With a growing portfolio of sites across Teesside, County Durham, Northumberland and North Yorkshire, this is an exciting opportunity to join a business that prides itself on excellence in both build quality and customer care.

This role offers the opportunity to work within a supportive and close-knit team, reporting directly to the Construction Manager and playing a key role in ensuring exceptional customer satisfaction across multiple live developments.

As a Customer Service Co-Ordinator, you will take ownership of customer interactions from initial contact through to resolution, ensuring a seamless and professional aftercare experience.

Importantly, this role offers genuine scope for progression. As the business continues to expand, there will be the opportunity to shape and grow the customer care function, with the potential to build and lead a team around you in the future. 

What You’ll Be Doing:

• Managing customer queries and aftercare issues across multiple new build developments
• Liaising with homeowners across Northumberland and North Yorkshire, ensuring all communication is handled promptly and professionally
• Co-ordinating remedial works with site teams, subcontractors and suppliers
• Working closely with the Construction Manager to ensure timely resolution of defects and outstanding works
• Scheduling and attending development visits as required
• Ensuring customers are kept fully informed throughout the resolution process
• Maintaining accurate records of all communications and actions taken
• Managing workloads effectively to meet internal targets and service level expectations
• Handling complaints with a calm and solutions-focused approach
• Supporting continuous improvement of customer service processes 
  

What We’re Looking For:

• Self starter with experience within New Build Customer Service
• Previous experience within the housing or housebuilding sector
• Minimum 2+ years’ experience in a Customer Service role
• Excellent administration and organisational skills
• Strong communication and relationship-building abilities
• Ability to work independently and manage your own workload
• A proactive, solutions-driven mindset
• Full UK driving licence (development visits required) 
  

Role Details & Benefits:

• Permanent, full-time position
• Monday to Friday, 9:00am – 5:00pm
• Salary £26,000 – £32,000 (depending on experience)
• Opportunity to join a growing, reputable regional developer
• Supportive working environment with genuine career progression potential 
  

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail.

Elvet Recruitment have been appointed to recruit a Head of Customer Care for a leading housebuilder, responsible for overseeing the full regional Customer Care function and ensuring homeowners receive an exceptional post‑completion experience. The role sits on the regional senior leadership team and plays a key part in driving a customer‑centric culture across all operational departments.

Main duties will include:

• Leading, motivating, and developing the regional Customer Care team to deliver exceptional service and meet performance targets.
• Championing the customer journey and ensuring all quality checks, processes, and service standards are consistently followed.
• Managing team resourcing, training, coaching, and performance to maintain a high‑performing function.
• Overseeing effective scheduling and utilisation of Maintenance Technicians.
• Maintaining NHBC survey trackers, monitoring RAG status, and coordinating recovery actions.
• Driving performance against KPIs including defect management, NHQC/NHBC standards, and SLA compliance.
• Influencing Build, Sales, Technical, and Commercial teams to ensure seamless customer handovers and customer‑centric operations.
• Managing post‑completion complaints including NHBC, NHQB, MP enquiries and legal matters.
• Analysing trends and root causes to drive continuous improvement and enhance build quality.
• Supporting and coaching regional teams on communication, systems, and complaint handling.
• Overseeing NHBC resolution meetings and ensuring follow‑up actions are completed.
• Working with internal legal teams on NHQB defence responses.
• Monitoring Customer Care costs, ensuring correct coding and identifying contra‑charge opportunities.
• Representing Customer Care at regional management and board meetings.
• Driving NHBC survey response rates and supporting customer‑level engagement.
• Ensuring GDPR‑compliant handling of customer information and adherence to all Health & Safety policies.

To be considered, applicants must:

• Hold a degree or have equivalent experience in Customer Service, Construction Management, Business Administration, or a related field.
• Have proven senior experience in customer care or service delivery, ideally within house building or residential construction.
• Possess strong knowledge of NHBC warranty standards, building regulations, and post‑completion processes.
• Demonstrate leadership capability with experience developing high‑performing teams.
• Have excellent communication, problem‑solving, and conflict‑resolution skills.
• Be proficient in customer care systems, CRM platforms, and Microsoft Office.
• Hold a full UK driving licence and be willing to travel regionally.

Desirable attributes include: experience implementing customer care/CRM systems, knowledge of regional housing markets, relevant professional qualifications, and a passion for delivering a high‑quality customer experience.

Please call Michael Dufferwiel at Elvet Recruitment to discuss in more detail

Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Commercial Administrator to join their Commercial team in the North East on a full-time basis.

Our client is a highly successful national developer, widely recognised for delivering high-quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward-thinking team where your contribution will be valued.

This role offers a fantastic platform for career development within a fast-paced commercial environment, providing exposure across multiple projects and supporting specialist teams.

As a Commercial Administrator, you will play a key part in ensuring smooth departmental operations through effective coordination, document management and communication.

What You’ll Be Doing:

• Taking messages and passing information on to relevant team members promptly
• Supporting the commercial team with secretarial and administrative duties
• Audio typing, word processing and producing Excel spreadsheets
• Issuing correspondence to subcontractors and suppliers and tracking responses
• Updating internal databases, raising purchase orders and collating H&S documentation
• Maintaining accurate commercial records including contracts and procurement documents
• Liaising with suppliers and subcontractors: issuing orders, processing invoices & managing queries
• Entering data accurately into commercial systems and assisting with reporting
• Coordinating meetings and taking minutes when required
• Managing correspondence, filing, photocopying and preparation of departmental reports
• Supporting departmental compliance with company policies and health & safety regulations
• Issuing communications to internal and external stakeholders as required
• Providing reception cover on a rota basis
• Undertaking archiving and maintaining departmental calendars
• Completing any ad-hoc tasks requested by Senior Management

What We’re Looking For:

• Previous administrative experience within an office environment
• Strong written and verbal communication skills
• Excellent IT literacy including Word, Excel, PowerPoint and Outlook
• Highly organised with strong attention to detail
• Ability to work to deadlines, prioritise tasks and perform in a busy environment
• Self-motivated and confident supporting multiple team members
• Able to multitask and deliver work to targets

Role Details & Benefits:

• Monday to Friday working – flexibility available for the right person
• Temp to Perm
• Company car/car allowance
• Bonus scheme
• Health care and life cover
• Contributory pension
• Employee benefits platform (discounts, wellbeing & perks)
• Continued development and progression opportunities
• Inclusive and supportive working environment

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail.