Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Commercial Administrator to join their Commercial team in the North East on a full-time basis.

Our client is a highly successful national developer, widely recognised for delivering high-quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward-thinking team where your contribution will be valued.

This role offers a fantastic platform for career development within a fast-paced commercial environment, providing exposure across multiple projects and supporting specialist teams.

As a Commercial Administrator, you will play a key part in ensuring smooth departmental operations through effective coordination, document management and communication.

What You’ll Be Doing:

• Taking messages and passing information on to relevant team members promptly
• Supporting the commercial team with secretarial and administrative duties
• Audio typing, word processing and producing Excel spreadsheets
• Issuing correspondence to subcontractors and suppliers and tracking responses
• Updating internal databases, raising purchase orders and collating H&S documentation
• Maintaining accurate commercial records including contracts and procurement documents
• Liaising with suppliers and subcontractors: issuing orders, processing invoices & managing queries
• Entering data accurately into commercial systems and assisting with reporting
• Coordinating meetings and taking minutes when required
• Managing correspondence, filing, photocopying and preparation of departmental reports
• Supporting departmental compliance with company policies and health & safety regulations
• Issuing communications to internal and external stakeholders as required
• Providing reception cover on a rota basis
• Undertaking archiving and maintaining departmental calendars
• Completing any ad-hoc tasks requested by Senior Management

What We’re Looking For:

• Previous administrative experience within an office environment
• Strong written and verbal communication skills
• Excellent IT literacy including Word, Excel, PowerPoint and Outlook
• Highly organised with strong attention to detail
• Ability to work to deadlines, prioritise tasks and perform in a busy environment
• Self-motivated and confident supporting multiple team members
• Able to multitask and deliver work to targets

Role Details & Benefits:

• Monday to Friday working – flexibility available for the right person
• Temp to Perm
• Company car/car allowance
• Bonus scheme
• Health care and life cover
• Contributory pension
• Employee benefits platform (discounts, wellbeing & perks)
• Continued development and progression opportunities
• Inclusive and supportive working environment

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail.

Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Commercial Administrator to join their Commercial team in the North East on a full-time basis.

Our client is a highly successful national developer, widely recognised for delivering high-quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward-thinking team where your contribution will be valued.

This role offers a fantastic platform for career development within a fast-paced commercial environment, providing exposure across multiple projects and supporting specialist teams.

As a Commercial Administrator, you will play a key part in ensuring smooth departmental operations through effective coordination, document management and communication.

What You’ll Be Doing:

• Taking messages and passing information on to relevant team members promptly
• Supporting the commercial team with secretarial and administrative duties
• Audio typing, word processing and producing Excel spreadsheets
• Issuing correspondence to subcontractors and suppliers and tracking responses
• Updating internal databases, raising purchase orders and collating H&S documentation
• Maintaining accurate commercial records including contracts and procurement documents
• Liaising with suppliers and subcontractors: issuing orders, processing invoices & managing queries
• Entering data accurately into commercial systems and assisting with reporting
• Coordinating meetings and taking minutes when required
• Managing correspondence, filing, photocopying and preparation of departmental reports
• Supporting departmental compliance with company policies and health & safety regulations
• Issuing communications to internal and external stakeholders as required
• Providing reception cover on a rota basis
• Undertaking archiving and maintaining departmental calendars
• Completing any ad-hoc tasks requested by Senior Management

What We’re Looking For:

• Previous administrative experience within an office environment
• Strong written and verbal communication skills
• Excellent IT literacy including Word, Excel, PowerPoint and Outlook
• Highly organised with strong attention to detail
• Ability to work to deadlines, prioritise tasks and perform in a busy environment
• Self-motivated and confident supporting multiple team members
• Able to multitask and deliver work to targets

Role Details & Benefits:

• Monday to Friday working – flexibility available for the right person
• DOE up to £26,000
• Company car/car allowance
• Bonus scheme
• Health care and life cover
• Contributory pension
• Employee benefits platform (discounts, wellbeing & perks)
• Continued development and progression opportunities
• Inclusive and supportive working environment

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail.

Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Customer Care Co-Ordinator to join their team in the Teesside area on a full-time basis.

Our client is a highly successful national developer, widely recognised for delivering high-quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward-thinking team where your contribution will be valued.

This role offers a fantastic platform for career development within a fast-paced commercial environment, providing exposure across multiple projects and supporting specialist teams.

As a Customer Care Co-Ordinator, you will play a key role in delivering outstanding customer service, managing customer interactions and supporting the achievement of business objectives through effective communication, organisation and collaboration.

What You’ll Be Doing:

• Demonstrating role model customer behaviour at all times
• Acting as an inspiring role model in the delivery of excellent customer service
• Engaging with customers professionally to ensure their concerns are understood and addressed efficiently
• Managing complaints, social media contacts and third-party claims appropriately to minimise reputational risk
• Working independently to resolve customer issues, tasks and complaints within agreed SLA timeframes
• Ensuring customers are kept fully informed of progress throughout the resolution process
• Identifying solutions where challenges arise and escalating where resolution may fall outside SLA
• Maintaining accurate, high-quality records of all customer interactions
• Building strong working relationships with internal teams to support effective issue resolution
• Liaising with subcontractors and suppliers to ensure customer commitments are met
• Providing feedback to support continuous improvement of service delivery
• Taking responsibility for personal development and continuously improving customer engagement skills
• Identifying more efficient or cost-effective ways of working
• Maintaining knowledge of house types, specifications, products and new home technologies

What We’re Looking For:

• Previous experience working in a fast-paced Customer Service environment
• Strong interpersonal and relationship-building skills
• Proven ability to work collaboratively and independently
• Ability to prioritise workload and take initiative to resolve problems
• Calm, resilient and measured approach in challenging situations
• Experience within the housebuilding industry

Role Details & Benefits:

• Permanent position
• Excellent retail discounts
• Company-funded life insurance
• Private healthcare
• Contributory pension scheme
• Discounted house purchase scheme
• Car leasing scheme and share plans
• Flexible benefits including the option to buy additional annual leave or add dependants to benefit cover
• Industry-leading professional training and development
• Opportunities for long-term career growth within a supportive and inclusive culture

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail.

Elvet Recruitment are assisting a 5* housebuilder in the region in their search for an Assistant Site Manager

The role supports the Operations team and the Site Manager, ensuring the project keeps in line with budgets, program, quality and health & safety.

Main Responsibilities

• Help run a building site so homes are finished on time, to the right standard and in line with health and safety rules.
• Carry out and support quality and safety checks in line with company and group standards.
• Deal with outside organisations such as warranty providers, councils and utility companies to keep the build programme moving.
• Keep site records up to date, including inductions, health and safety logs, timesheets, accident reports and quality checklists.
• Make sure materials are ordered on time and stored correctly when they arrive on site.
• Supervise site workers and subcontractors to ensure work is completed on time, to the required quality and within budget.
• Work closely with teams such as Sales and Customer Care to keep plot progress on track and deal with customer issues quickly.
• Make sure everyone on site follows health, safety and environmental rules to reduce risks and accidents.

Experience and Requirements

• Experience working in the housebuilding or construction industry.
• Knowledge of NHBC, LABC or Premier building standards.
• A good understanding of health, safety and environmental rules.
• A valid CSCS card.
• SMSTS qualification is an advantage.
• A full UK driving licence.
• NVQ Level 4 in Construction Site Supervision is preferred, but training can be provided.

Remuneration

A salary of up to £50,000 (dependant upon experience) + Car/Allowance + Package

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.
By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website

For more information, please contact Jack Vasey at Elvet Recruitment

Elvet Recruitment have been appointed to recruit for an Assistant Buyer role supporting the Commercial team in a regional housebuilding division.

An Assistant Buyer supporting procurement of materials and hired plant for regional new‑home developments, managing budgets, orders and supplier relationships to deliver projects on time and to cost. Reporting to the Commercial Manager; office based with travel across the divisional area.

Main duties will include:
•     Procurement support — assist with purchasing directly bought materials and hired plant to meet regional forecasts.
•     Take-offs and scheduling — perform material take-offs from working drawings and prepare schedules where required.
•     Order management — place bulk material orders and process site-generated requisitions.
•     Supplier liaison — negotiate and work with suppliers to secure best value and manage relationships.
•     Budget monitoring — assist in preparing and updating materials budgets for individual developments.
•     KPI reporting — help produce KPI reports such as site damage, plant use and site waste.
•     Compliance — ensure adherence to the organisation’s procurement procedures.
•     Workload management — manage daily/weekly tasks and priorities effectively.
•     Site travel — visit development sites as required to support procurement activity.

To be considered, applicants should have:
•     Experience — previous buying or procurement role with knowledge of take-offs, schedules and budgets; construction sector experience preferred.
•     Qualifications — current CSCS card (or equivalent); GCSE English and Mathematics grade A–C/4+ or equivalent.
•     Education — HNC or degree in a relevant subject desirable but not essential if equivalent experience is demonstrated.
•     Skills — strong communication and listening; excellent attention to detail; IT literate with proficiency in MS Word and Excel and ability to adapt to new systems.
•     Behaviours — ability to work independently and as part of a team; able to meet deadlines under pressure; committed to diversity and inclusion.
•     Flexibility — willing to be flexible with day-to-day duties and working hours.

Benefits include:
•     Pay and reward — competitive salary; competitive annual bonus; competitive car allowance; optional salary sacrifice car scheme.
•     Pension and protection — contributory pension scheme; life assurance.
•     Leave and flexibility — 25 days holiday plus bank holidays; holiday purchase scheme; flexible working considered.
•     Perks — access to discounts and benefits portal; ShareSave scheme; Cycle to Work scheme.
•     Development — Earn and Learn opportunities and ongoing training and progression.

Please call or email Michael Dufferwiel at Elvet Recruitment to discuss in more detail. 

Elvet Recruitment are assisting a 5* housebuilder in the region in their search for an Adoptions Engineer

The role supports the Engineering team by helping manage road and sewer adoption processes across the region. It involves working with Local Authorities, Highway Authorities, management companies and external consultants to make sure adoptions are completed correctly, on time and in a cost-effective way.

Duties/Responsibilities:

• Prepare basic technical information for sewer adoptions (S104 and S106), finding practical solutions to site issues when they arise.
• Work with Local and Highway Authorities on road adoptions (S38 and S278) and make sure the company’s interests are protected.
• Ensure all road and sewer adoption agreements are processed accurately and within required timescales.
• Manage the handover of open spaces, play areas and similar assets to Management Companies in line with company procedures.
• Coordinate maintenance issues and remedial works that need to be completed before adoption or handover.
• Step in to support the Senior Adoptions Engineer when required.

Experience and Skills

• HNC/HND in an engineering-related subject, or working towards one.
• Experience in adoptions, highways, or drainage is preferred.
• Able to use AutoCAD and Microsoft Office (Outlook, Word and Excel).
• Clear communicator who can work well with others.
• Organised, detail-focused and able to work independently as well as part of a team.

Remuneration

A salary of up to £55,000 (dependant upon experience) + Car + Package

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website

For more information, please contact Jack Vasey at Elvet Recruitment

Are you passionate about delivering exceptional customer service and creating a positive homeownership experience?

Elvet Recruitment is proud to be partnering with our client to recruit a Customer Care Advisor for the Cumbria region. This is a key role within a team committed to delivering a 5* customer experience, supporting homebuyers from reservation through to aftercare. You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure an efficient, quality-led service that meets both the customer’s needs and the client’s high service standards.

Our client builds thoughtfully designed homes for a wide range of buyers. As a Customer Care Advisor, your attention to detail, proactive approach, and dedication to outstanding service will be essential in ensuring customer satisfaction and supporting the regional team in delivering exceptional experiences.

You’ll also benefit from ongoing professional development and training, helping you to thrive in your role and grow your career with the client.

What You’ll Be Doing:

• Championing the customer journey to support the client’s drive for 5* customer service
• Supporting regional sales, build, and wider teams to meet and exceed customer expectations
• Managing and administering regional customer complaints efficiently, ensuring compliance with the New Homes Quality Code (NHQC) and Consumer Code
• Answering inbound customer calls and ensuring enquiries are responded to within agreed SLA timescales
• Managing voicemail messages and the Customer Care email inbox efficiently
• Collaborating with the regional team to collate accurate information for detailed and informed customer communications
• Promoting a proactive, high-quality customer service culture across the region

What We’re Looking For:

• Excellent customer relationship management skills in both online and face-to-face contexts
• Strong written and verbal communication skills, with a focus on delivering exceptional service
• IT literate, especially with Microsoft Office packages (Word, Excel, PowerPoint, Outlook)
• Experience in a customer service role, ideally within the property or construction sector
• Strong collaborative, teamworking, and interpersonal skills
• Understanding of the financial implications of building methods and sequences is advantageous
• Knowledge of the New Homes Quality Code and customer service best practices is desirable

Role Information:

•  Mon- Thurs 8:30 – 5, Friday 8:30 - 4
• 26 days annual leave plus bank holidays
• Discretionary bonus scheme
• Holiday buy-back scheme
• Company pension
• Private medical insurance
• Health and wellbeing support through Healthshield
• Life assurance
• Employee share purchase plan
• High street and retail discounts
• Clear routes for career progression and development

This is a permanent position, and Elvet Recruitment Limited will be acting as an employment agency on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice, and Disclaimers which can be found on our website.

Please call Heather Sweetman at Elvet Recruitment to discuss the role in more detail.

Are you passionate about delivering exceptional customer service and shaping a positive homebuying journey?

Elvet Recruitment is proud to be partnering with a respected housebuilder to recruit a Sales Manager for the North East region. This is a dynamic, influential role where you will lead a dedicated and high-performing team, maximising revenue opportunities while working collaboratively with the regional sales leadership, Head of Sales/Sales Director, and wider regional functions. Together, you will drive operational performance and deliver an exceptional customer experience that supports the region’s business plan and future growth.

Their homes are thoughtfully designed to suit a wide range of buyers — from first-time homeowners and growing families to downsizers and investors. As a Field Sales Executive, your commitment to outstanding service will be essential in building lasting customer relationships and achieving your sales goals.

You’ll also benefit from ongoing professional development and training to support your success and long-term career progression.

What You’ll Be Doing:

• Producing and updating weekly sales reports
• Ensuring sales staff progress reservations through to exchange and completion
• Responding to enquiries raised by solicitors
• Managing the Sales Administrator
• Liaising with the construction team regarding CML and move-in dates
• Reviewing and checking contract documentation
• Motivating and supporting the Sales Team
• Building strong relationships with estate agents and nominated solicitors
• Handling and resolving customer enquiries
• Managing the training and development of Sales Negotiators and other relevant staff
• Working closely with the marketing department on advertising, events, and lead feedback
• Attending marketing planning meetings
• Liaising with signage and graphics suppliers regarding site requirements
• Overseeing the setup of new sites

What We’re Looking For:

• Proven track record in sales and sales management, with the ability to inspire teams to achieve high sales performance and exceptional customer satisfaction
• Skilled in using data and insights to conduct needs analysis and inform operational strategies
• Strong coaching abilities to develop sales excellence and support career progression conversations
• Capable of managing multiple priorities in a fast-paced and dynamic environment
• Excellent communication and presentation skills
• Solid understanding of the construction industry, including the legal framework, mortgage market, and financial implications of building methods and sequences
• Demonstrable knowledge of the property market and competitor activity

Role Information:

• 26 days annual leave plus bank holidays
• Performance-based bonus scheme
• Holiday purchase scheme
• Company pension
• Private medical insurance
• Health and wellbeing support through Healthshield
• Life assurance
• Employee share purchase plan
• Retail and leisure discount programme
• Clear routes for career progression and development
   

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website

Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.

Elvet Recruitment are seeking enthusiastic and driven Sales Advisors for exciting new opportunities with a leading national housebuilder based in County Durham. This is a fantastic chance to join a highly respected company at the forefront of the UK housing market, known for delivering quality new homes and creating thriving communities across the region.

Our client is one of the UK’s largest 5* homebuilders, with a strong reputation for building well-designed developments and providing exceptional customer service. They take pride in offering rewarding career paths, ongoing training, and a supportive working environment where hard work and ambition are recognised and rewarded.

As a Sales Advisor, you’ll play a key role in helping customers through every step of their homebuying journey, from first enquiry to completion, ensuring an outstanding experience throughout.

Main duties will include:

• Greet and engage potential buyers while providing knowledgeable guidance on available homes and lifestyle options.
• Lead both in-person and virtual tours, highlighting the quality and craftsmanship of each development.
• Oversee the entire sales journey to ensure a seamless and efficient experience.
• Maintain up-to-date knowledge of pricing, promotional incentives, and property specifications to support informed client decisions.
• Work closely with marketing and project teams to help promote new releases and special offers.

Skills and experience:

• Demonstrated background in new-build home sales, property roles, or estate agency work.
• Strong commitment to delivering outstanding customer service.
• Clear, confident communication and strong interpersonal abilities.
• Motivated, goal-oriented, and able to adapt proactively to changing situations.

Role Details:

• Up to £40,000 OTE
• 35 hours, Thursday - Monday 10am - 5pm
• 26 days annual leave plus bank holidays
• Performance-based bonus scheme
• Company Car/Car Allowance

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website

Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.

Elvet Recruitment are seeking enthusiastic and driven Sales Advisors for exciting new opportunities with a leading regional developer based in County Durham. This is a fantastic chance to join a highly respected company, known for providing the highest quality of customer experience whilst exceeding sales and legal targets.

As a Sales Advisor, you’ll play a key role in helping customers through every step of their homebuying journey, from first enquiry to completion, ensuring an outstanding experience throughout.

Main duties will include:

• Lead and motivate the Sales team by setting clear objectives, conducting regular performance reviews, and providing coaching and training to help team members achieve both individual goals and overall company targets.
• Oversee all communication and administration related to home sales, ensuring smooth coordination with Solicitors, Estate Agents, and Financial Institutions. Guarantee all required documentation is accurate, complete, and compliant for audit purposes.
• Manage and monitor the Customer Relationship Management (CRM) system to track team performance, ensuring both sales volume and revenue targets are consistently achieved.
• Take ownership of customer sales complaints, ensuring swift and professional resolution to maintain high levels of customer satisfaction.
• Collaborate closely with internal departments including Construction, Commercial, and Legal to ensure timely updates on plot progress and to support the achievement of completion targets.
• Promote and uphold the company’s Health, Safety, and Environmental policies, ensuring full compliance and fostering a safe working environment for all team members.
•  

Skills and experience:

• Strong communication skills, both written and verbal.
• Confident user of Microsoft Office applications, particularly Excel and Word.
• Proven experience managing a successful sales team, ideally within the housing or property sector.
• Full UK driving licence (essential).
• Relevant apprenticeship, undergraduate or postgraduate qualification — or equivalent professional experience.
•  

Role Details:

• OTE of £50,000+
• Thursday - Monday 10am - 5pm
• 34 days annual leave
• Performance-based bonus scheme

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website

Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.