Are you passionate about delivering exceptional customer service and creating a positive homeownership experience?

Elvet Recruitment is proud to be partnering with our client to recruit a Customer Care Advisor for the Cumbria region. This is a key role within a team committed to delivering a 5* customer experience, supporting homebuyers from reservation through to aftercare. You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure an efficient, quality-led service that meets both the customer’s needs and the client’s high service standards.

Our client builds thoughtfully designed homes for a wide range of buyers. As a Customer Care Advisor, your attention to detail, proactive approach, and dedication to outstanding service will be essential in ensuring customer satisfaction and supporting the regional team in delivering exceptional experiences.

You’ll also benefit from ongoing professional development and training, helping you to thrive in your role and grow your career with the client.

What You’ll Be Doing:

• Championing the customer journey to support the client’s drive for 5* customer service
• Supporting regional sales, build, and wider teams to meet and exceed customer expectations
• Managing and administering regional customer complaints efficiently, ensuring compliance with the New Homes Quality Code (NHQC) and Consumer Code
• Answering inbound customer calls and ensuring enquiries are responded to within agreed SLA timescales
• Managing voicemail messages and the Customer Care email inbox efficiently
• Collaborating with the regional team to collate accurate information for detailed and informed customer communications
• Promoting a proactive, high-quality customer service culture across the region

What We’re Looking For:

• Excellent customer relationship management skills in both online and face-to-face contexts
• Strong written and verbal communication skills, with a focus on delivering exceptional service
• IT literate, especially with Microsoft Office packages (Word, Excel, PowerPoint, Outlook)
• Experience in a customer service role, ideally within the property or construction sector
• Strong collaborative, teamworking, and interpersonal skills
• Understanding of the financial implications of building methods and sequences is advantageous
• Knowledge of the New Homes Quality Code and customer service best practices is desirable

Role Information:

•  Mon- Thurs 8:30 – 17:00, Friday 8:30 - 16:00
• £27,000 - £33,069 DOE 
• 26 days annual leave plus bank holidays
• Discretionary bonus scheme
• Holiday buy-back scheme
• Company pension
• Private medical insurance
• Health and wellbeing support through Healthshield
• Life assurance
• Employee share purchase plan
• High street and retail discounts
• Clear routes for career progression and development

This is a permanent position, and Elvet Recruitment Limited will be acting as an employment agency on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice, and Disclaimers which can be found on our website.

Please call Heather Sweetman at Elvet Recruitment to discuss the role in more detail.

Elvet Recruitment is happy to be working with a well-established North East housebuilder who are looking to appoint an experienced Customer Care Lead to join their team based in Tyne & Wear on a full-time, permanent basis.

Our client is a respected regional developer with a strong reputation for delivering high-quality homes across the North East. Known for their attention to detail, carefully considered designs and premium developments, they place homebuyers at the heart of everything they do. With a growing portfolio of sites across Teesside, County Durham, Northumberland and North Yorkshire, this is an exciting opportunity to join a business that prides itself on excellence in both build quality and customer care.

This role offers the opportunity to work within a supportive and close-knit team, reporting directly to the Construction Manager and playing a key role in ensuring exceptional customer satisfaction across multiple live developments.

As a Customer Service Co-Ordinator, you will take ownership of customer interactions from initial contact through to resolution, ensuring a seamless and professional aftercare experience.

Importantly, this role offers genuine scope for progression. As the business continues to expand, there will be the opportunity to shape and grow the customer care function, with the potential to build and lead a team around you in the future. 

What You’ll Be Doing:

• Managing customer queries and aftercare issues across multiple new build developments
• Liaising with homeowners across Northumberland and North Yorkshire, ensuring all communication is handled promptly and professionally
• Co-ordinating remedial works with site teams, subcontractors and suppliers
• Working closely with the Construction Manager to ensure timely resolution of defects and outstanding works
• Scheduling and attending development visits as required
• Ensuring customers are kept fully informed throughout the resolution process
• Maintaining accurate records of all communications and actions taken
• Managing workloads effectively to meet internal targets and service level expectations
• Handling complaints with a calm and solutions-focused approach
• Supporting continuous improvement of customer service processes 
  

What We’re Looking For:

• Self starter with experience within New Build Customer Service
• Previous experience within the housing or housebuilding sector
• Minimum 2+ years’ experience in a Customer Service role
• Excellent administration and organisational skills
• Strong communication and relationship-building abilities
• Ability to work independently and manage your own workload
• A proactive, solutions-driven mindset
• Full UK driving licence (development visits required) 
  

Role Details & Benefits:

• Permanent, full-time position
• Monday to Friday, 9:00am – 5:00pm
• Salary £26,000 – £32,000 (depending on experience)
• Opportunity to join a growing, reputable regional developer
• Supportive working environment with genuine career progression potential 
  

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail.

Elvet Recruitment have been appointed to recruit a Head of Customer Care for a leading housebuilder, responsible for overseeing the full regional Customer Care function and ensuring homeowners receive an exceptional post‑completion experience. The role sits on the regional senior leadership team and plays a key part in driving a customer‑centric culture across all operational departments.

Main duties will include:

• Leading, motivating, and developing the regional Customer Care team to deliver exceptional service and meet performance targets.
• Championing the customer journey and ensuring all quality checks, processes, and service standards are consistently followed.
• Managing team resourcing, training, coaching, and performance to maintain a high‑performing function.
• Overseeing effective scheduling and utilisation of Maintenance Technicians.
• Maintaining NHBC survey trackers, monitoring RAG status, and coordinating recovery actions.
• Driving performance against KPIs including defect management, NHQC/NHBC standards, and SLA compliance.
• Influencing Build, Sales, Technical, and Commercial teams to ensure seamless customer handovers and customer‑centric operations.
• Managing post‑completion complaints including NHBC, NHQB, MP enquiries and legal matters.
• Analysing trends and root causes to drive continuous improvement and enhance build quality.
• Supporting and coaching regional teams on communication, systems, and complaint handling.
• Overseeing NHBC resolution meetings and ensuring follow‑up actions are completed.
• Working with internal legal teams on NHQB defence responses.
• Monitoring Customer Care costs, ensuring correct coding and identifying contra‑charge opportunities.
• Representing Customer Care at regional management and board meetings.
• Driving NHBC survey response rates and supporting customer‑level engagement.
• Ensuring GDPR‑compliant handling of customer information and adherence to all Health & Safety policies.

To be considered, applicants must:

• Hold a degree or have equivalent experience in Customer Service, Construction Management, Business Administration, or a related field.
• Have proven senior experience in customer care or service delivery, ideally within house building or residential construction.
• Possess strong knowledge of NHBC warranty standards, building regulations, and post‑completion processes.
• Demonstrate leadership capability with experience developing high‑performing teams.
• Have excellent communication, problem‑solving, and conflict‑resolution skills.
• Be proficient in customer care systems, CRM platforms, and Microsoft Office.
• Hold a full UK driving licence and be willing to travel regionally.

Desirable attributes include: experience implementing customer care/CRM systems, knowledge of regional housing markets, relevant professional qualifications, and a passion for delivering a high‑quality customer experience.

Please call Michael Dufferwiel at Elvet Recruitment to discuss in more detail

Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Commercial Administrator to join their Commercial team in the North East on a full-time basis.

Our client is a highly successful national developer, widely recognised for delivering high-quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward-thinking team where your contribution will be valued.

This role offers a fantastic platform for career development within a fast-paced commercial environment, providing exposure across multiple projects and supporting specialist teams.

As a Commercial Administrator, you will play a key part in ensuring smooth departmental operations through effective coordination, document management and communication.

What You’ll Be Doing:

• Taking messages and passing information on to relevant team members promptly
• Supporting the commercial team with secretarial and administrative duties
• Audio typing, word processing and producing Excel spreadsheets
• Issuing correspondence to subcontractors and suppliers and tracking responses
• Updating internal databases, raising purchase orders and collating H&S documentation
• Maintaining accurate commercial records including contracts and procurement documents
• Liaising with suppliers and subcontractors: issuing orders, processing invoices & managing queries
• Entering data accurately into commercial systems and assisting with reporting
• Coordinating meetings and taking minutes when required
• Managing correspondence, filing, photocopying and preparation of departmental reports
• Supporting departmental compliance with company policies and health & safety regulations
• Issuing communications to internal and external stakeholders as required
• Providing reception cover on a rota basis
• Undertaking archiving and maintaining departmental calendars
• Completing any ad-hoc tasks requested by Senior Management

What We’re Looking For:

• Previous administrative experience within an office environment
• Strong written and verbal communication skills
• Excellent IT literacy including Word, Excel, PowerPoint and Outlook
• Highly organised with strong attention to detail
• Ability to work to deadlines, prioritise tasks and perform in a busy environment
• Self-motivated and confident supporting multiple team members
• Able to multitask and deliver work to targets

Role Details & Benefits:

• Monday to Friday working – flexibility available for the right person
• Temp to Perm
• Company car/car allowance
• Bonus scheme
• Health care and life cover
• Contributory pension
• Employee benefits platform (discounts, wellbeing & perks)
• Continued development and progression opportunities
• Inclusive and supportive working environment

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail.

Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Commercial Administrator to join their Commercial team in the North East on a full-time basis.

Our client is a highly successful national developer, widely recognised for delivering high-quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward-thinking team where your contribution will be valued.

This role offers a fantastic platform for career development within a fast-paced commercial environment, providing exposure across multiple projects and supporting specialist teams.

As a Commercial Administrator, you will play a key part in ensuring smooth departmental operations through effective coordination, document management and communication.

What You’ll Be Doing:

• Taking messages and passing information on to relevant team members promptly
• Supporting the commercial team with secretarial and administrative duties
• Audio typing, word processing and producing Excel spreadsheets
• Issuing correspondence to subcontractors and suppliers and tracking responses
• Updating internal databases, raising purchase orders and collating H&S documentation
• Maintaining accurate commercial records including contracts and procurement documents
• Liaising with suppliers and subcontractors: issuing orders, processing invoices & managing queries
• Entering data accurately into commercial systems and assisting with reporting
• Coordinating meetings and taking minutes when required
• Managing correspondence, filing, photocopying and preparation of departmental reports
• Supporting departmental compliance with company policies and health & safety regulations
• Issuing communications to internal and external stakeholders as required
• Providing reception cover on a rota basis
• Undertaking archiving and maintaining departmental calendars
• Completing any ad-hoc tasks requested by Senior Management

What We’re Looking For:

• Previous administrative experience within an office environment
• Strong written and verbal communication skills
• Excellent IT literacy including Word, Excel, PowerPoint and Outlook
• Highly organised with strong attention to detail
• Ability to work to deadlines, prioritise tasks and perform in a busy environment
• Self-motivated and confident supporting multiple team members
• Able to multitask and deliver work to targets

Role Details & Benefits:

• Monday to Friday working – flexibility available for the right person
• DOE up to £26,000
• Company car/car allowance
• Bonus scheme
• Health care and life cover
• Contributory pension
• Employee benefits platform (discounts, wellbeing & perks)
• Continued development and progression opportunities
• Inclusive and supportive working environment

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail.

Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Customer Care Co-Ordinator to join their team in the Teesside area on a full-time basis.

Our client is a highly successful national developer, widely recognised for delivering high-quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward-thinking team where your contribution will be valued.

This role offers a fantastic platform for career development within a fast-paced commercial environment, providing exposure across multiple projects and supporting specialist teams.

As a Customer Care Co-Ordinator, you will play a key role in delivering outstanding customer service, managing customer interactions and supporting the achievement of business objectives through effective communication, organisation and collaboration.

What You’ll Be Doing:

• Demonstrating role model customer behaviour at all times
• Acting as an inspiring role model in the delivery of excellent customer service
• Engaging with customers professionally to ensure their concerns are understood and addressed efficiently
• Managing complaints, social media contacts and third-party claims appropriately to minimise reputational risk
• Working independently to resolve customer issues, tasks and complaints within agreed SLA timeframes
• Ensuring customers are kept fully informed of progress throughout the resolution process
• Identifying solutions where challenges arise and escalating where resolution may fall outside SLA
• Maintaining accurate, high-quality records of all customer interactions
• Building strong working relationships with internal teams to support effective issue resolution
• Liaising with subcontractors and suppliers to ensure customer commitments are met
• Providing feedback to support continuous improvement of service delivery
• Taking responsibility for personal development and continuously improving customer engagement skills
• Identifying more efficient or cost-effective ways of working
• Maintaining knowledge of house types, specifications, products and new home technologies

What We’re Looking For:

• Previous experience working in a fast-paced Customer Service environment
• Strong interpersonal and relationship-building skills
• Proven ability to work collaboratively and independently
• Ability to prioritise workload and take initiative to resolve problems
• Calm, resilient and measured approach in challenging situations
• Experience within the housebuilding industry

Role Details & Benefits:

• Permanent position
• Excellent retail discounts
• Company-funded life insurance
• Private healthcare
• Contributory pension scheme
• Discounted house purchase scheme
• Car leasing scheme and share plans
• Flexible benefits including the option to buy additional annual leave or add dependants to benefit cover
• Industry-leading professional training and development
• Opportunities for long-term career growth within a supportive and inclusive culture

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website.

Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail.

Elvet Recruitment have been appointed to recruit for an Assistant Buyer role supporting the Commercial team in a regional housebuilding division.

An Assistant Buyer supporting procurement of materials and hired plant for regional new‑home developments, managing budgets, orders and supplier relationships to deliver projects on time and to cost. Reporting to the Commercial Manager; office based with travel across the divisional area.

Main duties will include:
•     Procurement support — assist with purchasing directly bought materials and hired plant to meet regional forecasts.
•     Take-offs and scheduling — perform material take-offs from working drawings and prepare schedules where required.
•     Order management — place bulk material orders and process site-generated requisitions.
•     Supplier liaison — negotiate and work with suppliers to secure best value and manage relationships.
•     Budget monitoring — assist in preparing and updating materials budgets for individual developments.
•     KPI reporting — help produce KPI reports such as site damage, plant use and site waste.
•     Compliance — ensure adherence to the organisation’s procurement procedures.
•     Workload management — manage daily/weekly tasks and priorities effectively.
•     Site travel — visit development sites as required to support procurement activity.

To be considered, applicants should have:
•     Experience — previous buying or procurement role with knowledge of take-offs, schedules and budgets; construction sector experience preferred.
•     Qualifications — current CSCS card (or equivalent); GCSE English and Mathematics grade A–C/4+ or equivalent.
•     Education — HNC or degree in a relevant subject desirable but not essential if equivalent experience is demonstrated.
•     Skills — strong communication and listening; excellent attention to detail; IT literate with proficiency in MS Word and Excel and ability to adapt to new systems.
•     Behaviours — ability to work independently and as part of a team; able to meet deadlines under pressure; committed to diversity and inclusion.
•     Flexibility — willing to be flexible with day-to-day duties and working hours.

Benefits include:
•     Pay and reward — competitive salary; competitive annual bonus; competitive car allowance; optional salary sacrifice car scheme.
•     Pension and protection — contributory pension scheme; life assurance.
•     Leave and flexibility — 25 days holiday plus bank holidays; holiday purchase scheme; flexible working considered.
•     Perks — access to discounts and benefits portal; ShareSave scheme; Cycle to Work scheme.
•     Development — Earn and Learn opportunities and ongoing training and progression.

Please call or email Michael Dufferwiel at Elvet Recruitment to discuss in more detail. 

Are you passionate about delivering exceptional customer service and creating a positive homeownership experience?

Elvet Recruitment is proud to be partnering with our client to recruit a Customer Care Advisor for the Cumbria region. This is a key role within a team committed to delivering a 5* customer experience, supporting homebuyers from reservation through to aftercare. You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure an efficient, quality-led service that meets both the customer’s needs and the client’s high service standards.

Our client builds thoughtfully designed homes for a wide range of buyers. As a Customer Care Advisor, your attention to detail, proactive approach, and dedication to outstanding service will be essential in ensuring customer satisfaction and supporting the regional team in delivering exceptional experiences.

You’ll also benefit from ongoing professional development and training, helping you to thrive in your role and grow your career with the client.

What You’ll Be Doing:

• Championing the customer journey to support the client’s drive for 5* customer service
• Supporting regional sales, build, and wider teams to meet and exceed customer expectations
• Managing and administering regional customer complaints efficiently, ensuring compliance with the New Homes Quality Code (NHQC) and Consumer Code
• Answering inbound customer calls and ensuring enquiries are responded to within agreed SLA timescales
• Managing voicemail messages and the Customer Care email inbox efficiently
• Collaborating with the regional team to collate accurate information for detailed and informed customer communications
• Promoting a proactive, high-quality customer service culture across the region

What We’re Looking For:

• Excellent customer relationship management skills in both online and face-to-face contexts
• Strong written and verbal communication skills, with a focus on delivering exceptional service
• IT literate, especially with Microsoft Office packages (Word, Excel, PowerPoint, Outlook)
• Experience in a customer service role, ideally within the property or construction sector
• Strong collaborative, teamworking, and interpersonal skills
• Understanding of the financial implications of building methods and sequences is advantageous
• Knowledge of the New Homes Quality Code and customer service best practices is desirable

Role Information:

•  Mon- Thurs 8:30 – 5, Friday 8:30 - 4
• 26 days annual leave plus bank holidays
• Discretionary bonus scheme
• Holiday buy-back scheme
• Company pension
• Private medical insurance
• Health and wellbeing support through Healthshield
• Life assurance
• Employee share purchase plan
• High street and retail discounts
• Clear routes for career progression and development

This is a permanent position, and Elvet Recruitment Limited will be acting as an employment agency on behalf of our client.

By applying for this role, you accept the T&Cs, Privacy Notice, and Disclaimers which can be found on our website.

Please call Heather Sweetman at Elvet Recruitment to discuss the role in more detail.

Are you passionate about delivering exceptional customer service and shaping a positive homebuying journey?

Elvet Recruitment is proud to be partnering with a respected housebuilder to recruit a Sales Manager for the North East region. This is a dynamic, influential role where you will lead a dedicated and high-performing team, maximising revenue opportunities while working collaboratively with the regional sales leadership, Head of Sales/Sales Director, and wider regional functions. Together, you will drive operational performance and deliver an exceptional customer experience that supports the region’s business plan and future growth.

Their homes are thoughtfully designed to suit a wide range of buyers — from first-time homeowners and growing families to downsizers and investors. As a Field Sales Executive, your commitment to outstanding service will be essential in building lasting customer relationships and achieving your sales goals.

You’ll also benefit from ongoing professional development and training to support your success and long-term career progression.

What You’ll Be Doing:

• Producing and updating weekly sales reports
• Ensuring sales staff progress reservations through to exchange and completion
• Responding to enquiries raised by solicitors
• Managing the Sales Administrator
• Liaising with the construction team regarding CML and move-in dates
• Reviewing and checking contract documentation
• Motivating and supporting the Sales Team
• Building strong relationships with estate agents and nominated solicitors
• Handling and resolving customer enquiries
• Managing the training and development of Sales Negotiators and other relevant staff
• Working closely with the marketing department on advertising, events, and lead feedback
• Attending marketing planning meetings
• Liaising with signage and graphics suppliers regarding site requirements
• Overseeing the setup of new sites

What We’re Looking For:

• Proven track record in sales and sales management, with the ability to inspire teams to achieve high sales performance and exceptional customer satisfaction
• Skilled in using data and insights to conduct needs analysis and inform operational strategies
• Strong coaching abilities to develop sales excellence and support career progression conversations
• Capable of managing multiple priorities in a fast-paced and dynamic environment
• Excellent communication and presentation skills
• Solid understanding of the construction industry, including the legal framework, mortgage market, and financial implications of building methods and sequences
• Demonstrable knowledge of the property market and competitor activity

Role Information:

• 26 days annual leave plus bank holidays
• Performance-based bonus scheme
• Holiday purchase scheme
• Company pension
• Private medical insurance
• Health and wellbeing support through Healthshield
• Life assurance
• Employee share purchase plan
• Retail and leisure discount programme
• Clear routes for career progression and development
   

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website

Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.